Service Operations Coordinator II (12 months Contract)

Vertiv; Johor; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative firm seeks an administrative support professional to assist the Operations Manager in ensuring service commitments are met. This role involves managing workflows, preparing reports, and handling customer inquiries. The ideal candidate will have a strong technical background in Electrical Engineering, excellent communication skills, and proficiency in Microsoft Office. Join a dynamic team dedicated to operational excellence and customer satisfaction, where your contributions will help power the future.

Qualifications

• Technical/Electrical Engineering background is essential.
• Proficiency in Microsoft Office is required.

Responsibilities

• Prepare invoices and input data into the Oracle Service Module.
• Handle customer calls regarding breakdowns and complaints.
• Assist in procurement and prepare budgets for CAPEX planning.

Skills

Microsoft Office

Communication Skills

Interpersonal Skills

Technical/Electrical Engineering

Customer Focus

Education

Technical/Electrical Engineering Background

Job description

POSITION SUMMARY

Provide administrative support to the Operations Manager (Power/Thermal) in the daily operations of the Service Team to ensure the company's service commitments and delivery standards are met. This position is contract-based, with renewal dependent on business growth.

Ensure efficient workflow in administrative tasks and prepare monthly reports promptly for the Service Team.

RESPONSIBILITIES

1. Prepare invoices for ad-hoc maintenance jobs as required.
2. Input data from Field Service Reports into the Oracle Service Module as needed.
3. Prepare monthly reports for Periodical Maintenance and Warranty.
4. Handle incoming customer calls regarding breakdowns, invoices, complaints, etc.
5. Facilitate procurement of new staff tools, PPE, and prepare budgets for CAPEX planning.
6. Assist Operations & Maintenance (O&M) in planning and raising purchase orders for service inventory stocks.
7. Relieve the Service Administrator during her absence for administrative matters.
8. Address other administrative issues for the Service Team.
9. Manage Service Arrangement Activities, Office Property, and other tasks as required by managers.

QUALIFICATIONS

• Technical/Electrical Engineering background.
• Proficiency in PC software, especially Microsoft Office.
• Excellent communication and persuasive skills.
• Pleasant, cooperative, self-motivated, team-oriented, creative, innovative, and customer-focused.
• Strong interpersonal skills and ability to interact at all levels.
• Fluent in spoken and written English and Bahasa Malaysia.

The successful candidate will embody Vertiv's Core Principles and Behaviors to support our Strategic Priorities.

Core Principles: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

Strategic Priorities:

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Behaviors:

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Development Opportunities

At Vertiv, we're committed to empowering the people who will power the future. We design, manufacture, and service products and solutions that keep the world connected, with a global presence in nearly 70 countries and $5 billion in sales.

Vertiv is an Equal Opportunity/Affirmative Action employer, promoting equal opportunities in all aspects of employment without discrimination based on age, race, religion, gender, or other protected categories. If you need assistance applying due to a disability, please contact us via email.

Interested candidates can visit our careers page at Vertiv.com/Careers for more information or to apply.

Work Authorization

Only candidates authorized to work in the United States will be considered. Sponsorship is not available for this position, and applicants with temporary visas needing sponsorship are ineligible.