Service Operations Coordinator II

Vertiv; Masai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the technology sector is seeking an Administrative Support specialist to assist the Operations Manager with daily service team activities. The successful candidate will manage customer communications, prepare financial documents, and ensure efficient administrative workflows in a contract-based role that adapts to business growth.

Qualifications

• Technical/Electrical Engineering background required.
• Excellent spoken and written skills in English and Bahasa Malaysia.
• Good knowledge of PC software and Microsoft Office.

Responsibilities

• Prepare invoices for ad-hoc maintenance jobs.
• Handle incoming customer calls regarding breakdowns and invoices.
• Prepare monthly reports for the Service Team.

Skills

Communication

Teamwork

Customer Orientation

Education

Technical/Electrical Engineering Background

Tools

Microsoft Office

PC Software

Job description

POSITION SUMMARY

Provide administrative support to the Operations Manager, (Power/ Thermal) in the day-to-day operations of the Service Team in order to carry out the Company’s commitment and promise delivery of service level to the customers. The position is in contract & renewal based on yearly depends on the business growth.

Ensure an efficient workflow in administrative matters and the preparation of monthly reports in a timely manner for the Service Team

RESPONSIBILITIES

• Prepare invoices for ad-hoc maintenance job if required.
• Enter data from Field Service Report to the Service Module of the Oracle system if required.
• Prepare monthly report for Periodical Maintenance and Warranty.
• Handle incoming calls of customers on breakdown, invoices, complaints, etc.
• Facilitate new staff tools, PPE and prepare budgeting in order for CAPEX budgeting.
• Assisting O&M in order to plan & raise purchase of service inventory stocks.
• Relieve the Service Administrator in administrative matters during her absence.
• Handle any other administrative issues for Service Team
• Manage Service Arrangement Activities, Office Property, and etc required by managers.

QUALIFICATIONS

• Technical/Electrical Engineering Background
• Knowledge of PC Software
• Good knowledge in Microsoft Office
• Excellent communication and influential skills.
• Pleasant, co-operative, self-motivated, team player, creative, innovative and customer oriented
• Possess good communication and interpersonal skills and able to interact with all levels
• Excellent spoken and written skills in both English and Bahasa Malaysia.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity.Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail] . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.