Service Manager - Material Handling Equipment

Michael Page; Kuala Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage a high-performing service team in the material handling sector. In this role, you'll oversee service operations, mentor technicians, and ensure exceptional service delivery to clients. With a focus on continuous improvement and adherence to safety regulations, you will play a crucial role in driving the team's success. This opportunity offers a competitive salary, career growth, and a collaborative work environment, along with the chance to work with cutting-edge technology in the field. If you're ready to take on this exciting challenge, we want to hear from you!

Benefits

Competitive salary and benefits package

Opportunities for career growth

Collaborative work environment

Cutting-edge technology

Qualifications

• Experience in leadership roles within material handling or related fields.
• Strong technical knowledge of equipment like forklifts and conveyor systems.

Responsibilities

• Manage and develop a team of field service technicians for optimal performance.
• Oversee service operations, ensuring timely completion of tasks.

Skills

Leadership

Technical knowledge of material handling equipment

Communication skills

Problem-solving

Adaptability

Education

Degree or diploma in mechanical engineering

Degree or diploma in electrical engineering

Degree or diploma in industrial engineering

Tools

Service management software

Job description

• Lots of Opportunities
• Multinational Company

About Our Client

My client is a prominent MHE company with strong presence around the globe. They are seeking for a competent candidate to lead their high performing service team.

Job Description

• Manage, mentor, and develop a team of skilled field service technicians to ensure optimal performance and customer satisfaction.
• Oversee service operations, including scheduling, resource allocation, and timely completion of maintenance and repair tasks.
• Build and maintain strong relationships with clients, addressing their needs promptly and ensuring a high standard of service delivery.
• Track and analyze key performance metrics to drive continuous improvement in service quality, efficiency, and profitability.
• Support technicians with troubleshooting and problem-solving for complex issues, ensuring swift resolution.
• Ensure adherence to health and safety regulations and company policies across all service activities.

The Successful Applicant

• Proven experience in a leadership role within the material handling, industrial equipment, or a related field.
• Strong technical knowledge of material handling equipment (e.g., forklifts, conveyor systems, or automated storage systems).
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and adapt to a fast-paced environment.
• Proficiency in using service management software and tools.
• Degree or diploma in mechanical, electrical, or industrial engineering is preferred.

What's on Offer

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A collaborative and supportive work environment.
• The chance to work with cutting-edge material handling technology.