Service Manager

Infotree Global Solutions; Selangor; On-site; MYR 70,000 - 90,000; Full time

Job summary

A technology solutions provider in Malaysia is seeking a professional with over 5 years of experience in customer-facing roles to support Microsoft Teams solutions. The ideal candidate will possess excellent communication skills and expertise in deploying and customizing Microsoft Teams. Responsibilities include understanding customer needs, delivering solutions, and conducting training workshops. This role offers an opportunity to work in a dynamic environment focused on collaboration technologies.

Qualifications

• 5+ years experience with customer-facing roles in systems architecture and IT consulting.
• Expertise in Microsoft Teams or similar collaboration platforms.
• Advanced analytical and decision-making skills.

Responsibilities

• Work directly with customers to understand Microsoft Teams requirements.
• Deliver technical solutions to ensure performance of Microsoft Teams.
• Conduct workshops and training sessions on Microsoft Teams best practices.

Skills

Customer-facing roles

Communication skills

Problem-solving skills

Microsoft Teams expertise

Education

BA/BS in Information Technology or related field

Job description

• 5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
• Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
• Advanced analytical, problem-solving, and decision-making skills.
• Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).
• Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.
• Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.

Tahap senioriti