Service Leader - Human Resources

Shangri-La Group; George Town; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading luxury resort in Penang, Shangri-La Rasa Sayang, is seeking a Service Leader in Human Resources. This role involves administering HR policies, recruiting, and enhancing employee welfare programs. Ideal candidates will have a degree in relevant fields, at least one year of experience, and a proactive attitude, ensuring high service standards.

Qualifications

• Minimum of one year of relevant work experience.
• Fluent in English and Bahasa Malaysia, both oral and written.
• Professional, positive attitude, and high service standards.

Responsibilities

• Administer and enforce HR policies and procedures.
• Screen applications and conduct initial interviews.
• Plan and coordinate monthly staff activities.

Skills

Interpersonal skills

Communication skills

Problem-solving

Teamwork

Proficiency in office software

Education

Degree/Diploma in Tourism, Hospitality, Hotel Management, Human Resources, or relevant discipline

Job description

Shangri-La Rasa Sayang, Penang

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we invite dynamic individuals to join one of the region's most exclusive holiday gateways.

We are seeking energetic, vibrant, and multi-skilled individuals who can meet the ever-changing challenges and contribute to the success of the resort. It takes a very special person to work at Shangri-La — someone with an eye for detail, the skills to perform, and a passion to delight.

Position: Service Leader - Human Resources

As our Service Leader - Human Resources, your responsibilities include:

1. Assist in administering and enforcing Human Resources policies and procedures, ensuring compliance across the property.
2. Screen applications, conduct initial interviews, and shortlist candidates for Service Leader and Service Associate positions based on criteria.
3. Maintain records of tenancy agreements and service contracts, including terms and regulations.
4. Oversee the maintenance and updating of personal files.
5. Document staff movements within the hotel, ensuring proper approvals and documentation.
6. Plan and coordinate engaging monthly staff activities, promote employee welfare programs, and assist in recognition programs.
7. Manage employee welfare, including facilities, hostels, and addressing concerns.
8. Provide excellent service to internal customers following Shangri-La Rasa Sayang standards.
9. Take on responsibilities of the Human Resources officer.

Candidate Requirements:

1. Degree/Diploma in Tourism, Hospitality, Hotel Management, Human Resources, or relevant discipline.
2. Minimum of one (1) year of relevant work experience.
3. Fluent in English and Bahasa Malaysia, both oral and written.
4. Timely and efficient in performing duties.
5. Professional, positive attitude, and high service standards.
6. Strong relationships with hotel departments.
7. Proficient in office software and equipment.
8. Confident, tactful team player.
9. Excellent interpersonal and communication skills.
10. Proactive problem-solver and self-starter.
11. Only Malaysian citizens and Permanent Residents are eligible due to work permit restrictions.

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