Service Leader - Food & Beverage (172354)

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Traders Hotel by Shangri-La seeks a passionate Restaurant Captain/Bar Captain to supervise daily operations and ensure exceptional guest experiences. The role requires strong interpersonal skills, leadership, and a diploma in hospitality. Ideal candidates will have at least 2 years of relevant experience and a cooperative team-oriented approach.

Qualifications

• Minimum 2 years experience in a similar position.
• Full working knowledge of all areas within the Food and Beverage Division.
• Good command of English; additional languages are a plus.

Responsibilities

• Supervise restaurant operations and service staff.
• Ensure guest satisfaction and handle complaints when necessary.
• Coordinate with restaurant, kitchen, and stewarding for smooth operations.

Skills

Interpersonal skills

Leadership

Team building

Effective communication

Education

Diploma in Tourism/Hospitality/Hotel Management

Job description

Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

Department:Food & Beverage

Reports To: Outlet Manager

Job Summary:The Restaurant Captain/Bar Captain is responsible to support daily restaurant operations by supervising service staff, ensuring guest satisfaction, and coordinating with relevant departments to maintain service and facility standards.

Key Responsibilities:

• Make sure that the guest is greeted and served promptly and to the required standard.
• Assists the Outlet Manager and their subordinates with the daily operation of the room and staff supervision.
• Oversees activity of Waiters/Waitresses / Trainees and ensures maximum service is extended to the guests in their assigned station.
• Handles minor complaints and report them to the Assistant Manager or Manager for proper action.
• Ensures smooth co-operation between the Restaurant, the Kitchen and the Stewarding.
• Checks maintenance schedule and follows-up on job orders to be completed.

Skills and Qualification:

• Diploma in Tourism/ Hospitality/ Hotel Management or any relevant certificate.
• Good command in writing & speaking English. Able to speak other languages will be an added advantage.
• Minimum 2 years experiences in similar position.
• Full and comprehensive working knowledge of all areas within the Food and Beverage Division
• Outgoing and people oriented, motivator with effective human relations skills, team builder, Self-starter.
• Cooperative, adaptable, flexibility in working hours, good interpersonal skills.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.