Service Lead, FXD Operations

Standard Chartered; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Join Standard Chartered's Financial Markets Operations team in Kuala Lumpur as you lead efforts in managing banking operations. You will handle processes in foreign exchange and commodities markets, ensuring efficient service delivery. This role requires a Bachelor's degree and 3-5 years of relevant experience, offering opportunities for personal and professional growth in a globally respected organization.

Benefits

Core bank funding for retirement savings

Flexible working options

Proactive wellbeing support

Continuous learning culture

Inclusive and values-driven organization

Qualifications

• Minimum 3-5 years relevant experience in banking operations.
• Exposure in Financial Market Operations.
• Good communication skills, verbal and written.

Responsibilities

• Lead in resolving confirmation/settlement related issues.
• Manage one or multiple processes through a team of Operations Officers.
• Timely escalation and resolution of internal & external customer queries.

Skills

Problem-solving

Analytical skills

Data literacy

Communication

Education

Bachelor’s Degree or Diploma

Tools

MS Office (Word, Excel, PowerPoint)

Job description

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Overview:
We are looking for motivated and outstanding candidates to join the Financial Markets Operations (FMO) team. You will need passion, tenacity, and resilience in an ever-changing environment. We welcome graduates from a
diverse range of degree disciplines. Bring your hard-working attitude, and we will invest in your learning and
capabilities to be future leaders in our organization.

About Financial Markets Operations:
We are a global operations team supporting the financial markets business by providing operations solutions
in foreign exchange, rates, commodities, credit markets, and financing and securities services. We operate in
40 countries and employ some 3000 colleagues globally. Our mission is to support financial markets to
increase return on tangible equity for our shareholders safely, sustainably, and securely.

Key Responsibilities

Strategy*
•Taking the lead in resolving confirmation/settlement related issues
•Involve in capacity planning of determine the production capacity needed in a day to meet the changing demands of job allocation
•Prioritizes and schedule dept. workload accordingly to meet volume peaks & troughs.
•Organizes leave coverage to ensure adequate resources for work continuity in dept.
•Communicates own work plan issues and escalates potential “Bottlenecks’ to Line Managers

Business*
•Manage one or multiple processes through a team of Operations Officers, handle escalations/errors and in addition may manage selected projects
•To maintain good business relationship with Front Office
•Taking the lead in resolving confirmation/settlement related issues.
•Constant review of DOI to ensure updating of process procedures.

Processes*
•To facilitate treasury operations for FXMM asset classes in a prompt and efficient manner
•Understands the various product booking models & able to perform End-to-end operation processing for Foreign Exchanged and Money Market products.
•Daily tasks including:
a)Confirmation generation, dispatch, matching, chasing, reporting and client servicing.
b)Affirming cashflow and settlement instruction, payment releasing and EOD controls.
•Investigation on GL Suspense and Nostro accounts’ imbalances
•Construction of manual confirmations or payments may be required in some instances
•Ensure timely resolution of internal & external customer queries.

Risk Management*
•Constant review of DOI to ensure updating of process procedures
•Identify errors and omissions resulting from routine process actions and able to investigate & promptly resolve GL Suspense and Nostro accounts’ imbalances & breaks.
•Target to decrease processing errors, both internal and external
•Timely escalate and record any exceptional cases.
•Ensure audit and risk control measures for BAU procedures and processes are adhered to.
•To ensure processes in compliance to the group standard
•Report any suspicious trades in accordance to the Anti-Money Laundering Policy

Governance*
•Ensure processes are complying to the group standard.
•Ensure fast turnaround time in responding to queries raised by parties within or outside the bank

The Ideal Candidate:

• Bachelor’s Degree, Diploma or equivalent.
• Minimum 3-5 years relevant experience in banking operation
• Exposure in Financial Market Operations
• Good communication skills verbal and written
• Strong problem-solving, data literacy, analytical and judgement skills
• Proficiency in MS Office ie. Word, Excel. Power Point

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.