Service Lead, FXD Operations

Standard Chartered; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global banking institution in Kuala Lumpur seeks motivated candidates for the Financial Markets Operations team. The role involves handling banking operations, leading issue resolutions, and maintaining relationships with front office. Ideal candidates possess a degree and at least 5 years in banking operations. The organization offers competitive salary, flexible working, and opportunities for development within a diverse culture.

Benefits

Competitive salary and benefits

Retirement and life insurance benefits

Flexible working arrangements

Continuous learning and development opportunities

Qualifications

• Minimum 5 years of relevant banking operations experience.
• Strong problem-solving, analytical, and judgment skills.
• Ability to collaborate effectively with teams and stakeholders.

Responsibilities

• Lead resolution of confirmation and settlement issues.
• Manage processes and handle escalations within the team.
• Facilitate treasury operations for FXMM assets efficiently.

Skills

Problem-solving skills

Analytical skills

Excellent communication skills

Collaborative teamwork

Proficiency in MS Office

Education

Degree, diploma, or equivalent

Job description

Job Summary

Overview:
We are seeking motivated candidates to join the Financial Markets Operations (FMO) team. The role requires passion, resilience, and a proactive attitude. We welcome graduates from diverse disciplines and are committed to investing in your development to nurture future leaders.

About Financial Markets Operations:
Our global team supports financial markets through operations in foreign exchange, rates, commodities, credit, and securities services across 40 countries with approximately 3,000 employees. Our mission is to support financial markets in enhancing shareholder returns safely and sustainably.

Responsibilities

Strategy

• Lead resolution of confirmation and settlement issues.
• Participate in capacity planning to meet daily operational demands.
• Prioritize and schedule workload to manage volume fluctuations.
• Organize leave coverage for continuous operations.
• Communicate work plans and escalate bottlenecks to managers.

Business

• Manage processes and handle escalations within the team.
• Maintain good relationships with Front Office.
• Review and update process procedures regularly.

Processes

• Facilitate treasury operations for FXMM assets efficiently.
• Understand product booking models and perform end-to-end processing.
• Daily tasks include confirmation generation, dispatch, matching, reporting, and client service.
• Investigate GL Suspense and Nostro account imbalances.
• Construct manual confirmations or payments when needed.
• Resolve internal and external customer queries promptly.

Qualifications

• Degree, diploma, or equivalent.
• At least 5 years of relevant banking operations experience.
• Strong problem-solving, analytical, and judgment skills.
• Excellent communication skills, written and verbal.
• Ability to collaborate effectively with teams and stakeholders.
• Proficiency in MS Office applications.

About Standard Chartered

We are an international bank committed to making a positive impact. We value diversity, challenge the status quo, and seek individuals passionate about growth and excellence. Join us to be part of a purpose-driven organization that values your unique talents.

Our core behaviors include doing the right thing, never settling for less, and working better together. We promote inclusion and respect for all.

What We Offer

• Competitive salary and benefits supporting mental, physical, financial, and social wellbeing.
• Retirement, medical, and life insurance benefits.
• Generous leave policies, including parental, sabbatical, and volunteering leave.
• Flexible working arrangements.
• Wellbeing support through digital platforms and programs.
• Opportunities for continuous learning and development.
• An inclusive organization that celebrates diversity and fosters potential.