Service Lead

Standard Chartered; Kuala Lumpur; On-site; USD 20,000 - 30,000; Full time

Job summary

Standard Chartered is seeking a team member for Cash Management Operations in Kuala Lumpur. The role includes processing transactions and supporting quality initiatives, contributing to a service-oriented environment. Candidates must be university educated with proficiency in English and Mandarin, enhancing communication capabilities in operations.

Benefits

Competitive salary and benefits

Medical and life insurance

Flexible working options

Generous leave policies

Continuous learning opportunities

Qualifications

• Strong language skills in English and Mandarin.
• University education required.

Responsibilities

• Ensure productivity targets and defect management are achieved.
• Perform roles related to processing transactions independently.

Skills

Proficiency in English

Proficiency in Mandarin Chinese

Education

University educated or equivalent

Job description

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To assist the Manager in daily operations to achieve service quality by meeting/exceeding service standards and achieving zero defects for Cash Management Operations, including Pre-Processing, Processing (Payment and Clearing), and Static Data Unit (setup, maintenance, pricing, billing, CoE, LM).

To discharge operational duties of the Cash Management Operations as instructed by the Unit Manager, ensuring that established service standards are met.

To perform specific duties as instructed by the team manager in accordance with relevant procedures, guidelines, instructions, and standards to meet productivity and service standards.

To support the development of Cash Management Operations processing systems to meet local, business, and client needs.

To implement quality initiatives of the division in accordance with the Group’s Quality System.

Key Responsibilities

To perform as a checker, processing transactions for Cash Management Operations guided by operating procedures, guidelines, policies, and standards.

• Ensure productivity targets (efficiency, accuracy) and defect management are achieved within own responsibility.
• Ensure full compliance with rules, regulations, policies, and guidelines, including anti-money laundering and sanctions checks.
• Support the roll-out of quality management systems and other initiatives.
• Exercise due care on operational matters related to AML and sanctions, acquiring relevant knowledge and training.
• Follow guidelines for Operation Losses, Escalation Procedures, and reconciliation activities.
• Perform roles related to Callback, Signature Verification, and Payment Processing independently as required.

Key Responsibilities

• Key Measurables
• Achieve processing turnaround standards and meet productivity standards.
• Support quality management initiatives and contribute ideas for process improvements.
• Complete non-routine tasks within deadlines.
• Maintain high service attitude standards and avoid operational errors and losses.

Skills and Experience

• University educated or equivalent.
• No additional licenses or certifications required.
• Relevant professional memberships as agreed.
• Proficiency in English and Mandarin Chinese, supporting Mandarin character input.

About Standard Chartered

We're an international bank committed to making a positive difference for clients and communities. We value diversity, inclusion, and strive to be here for good.

Our core behaviors include doing the right thing, never settling, and being better together.

What we offer

We provide a competitive salary and benefits supporting your wellbeing, including retirement, medical, and life insurance, flexible benefits, generous leave policies, flexible working options, wellbeing support, continuous learning opportunities, and an inclusive culture.