Post Sales Service Engineer

Lenovo; Petaling Jaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A multinational technology company in Malaysia is seeking a Digital Transformation Analyst to bridge business and IT teams. The role requires 5+ years of experience with CRM systems and strong problem-solving skills. Candidates should have a Bachelor's degree in ERP or computer science and proficiency in SAP CRM or Salesforce. This position offers a chance to drive post-sales processes and collaborate with cross-functional teams.

Qualifications

• 5+ years of relevant work experience.
• Strong ownership and accountability in driving cross-functional teamwork and deliverables.
• Familiarity with SAP CRM or similar CRM systems.
• Experience in digital or business transformation and business analysis.

Responsibilities

• Act as a bridge between the business and IT teams.
• Manage Lenovo’s global post-sales service entitlement processes.
• Collaborate with cross-functional teams to identify opportunities for improvements.

Skills

Problem-solving skills in CRM systems

Cross-functional teamwork

Communication skills in English and Chinese

Education

Bachelor's degree in ERP or computer science

Tools

SAP CRM

Salesforce

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, serving millions of customers every day in 180 markets. Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio including AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (servers, storage, edge computing, high-performance computing, software-defined infrastructure), software, solutions, and services. Our ongoing investment in innovation aims to create a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

To learn more, visit www.lenovo.com and read our latest news on StoryHub.

Description and Requirements

• The Digital Transformation Analyst acts as a bridge between the business and IT teams, developing solutions to support business needs and assisting IT with system implementations.
• Manage Lenovo’s global post-sales service entitlement processes.
• Responsible for warranty and non-warranty install base solutions for Lenovo products (PCs, servers, smart devices, mobile products) within CRM systems, supporting post-sales activities.
• Serve as a business partner to lead and support entitlement business requirements, analyze and clarify needs, design solutions, and coordinate with IT for implementation.
• Drive and support projects related to the internal CRM system, including designing business process blueprints, developing functional specifications, executing system testing, and providing post-production support.
• Collaborate with cross-functional teams to identify opportunities for system and process improvements, resolve issues, adapt to regulations, and enhance products.
• Address system issues with analytical support to resolve problems and respond promptly to critical issues or customer complaints.

Qualifications/Requirements

• Bachelor's degree in ERP, computer science, or equivalent experience.
• 5+ years of relevant work experience.
• Strong ownership and accountability in driving cross-functional teamwork and deliverables.
• Proven problem-solving skills in CRM systems, install base management, post-sales processes, and warranty solutions.
• Excellent written and oral communication skills in English and Chinese are highly advantageous.
• Ability to facilitate effective communication and alignment across teams.
• Familiarity with SAP CRM or similar CRM systems, especially install base functionalities.
• Experience in digital or business transformation and business analysis.
• Knowledge of lifecycle management of service master data (customer, equipment, warranty data) is a plus.
• Proficiency with SAP CRM, Salesforce, or other CRM suites, particularly in master data modules; data processing experience is a bonus.

If you require accommodations to complete this application, please contact [e-mail].