Service Engineering Supervisor

SHENLING ENVIRONMENTAL SYSTEMS (MALAYSIA) Sdn Bhd; Iskandar Puteri; On-site; MYR 90,000 - 160,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

SOCSO

EPF

EIS

Allowance Provided

Job summary

SHENLING ENVIRONMENTAL SYSTEMS (MALAYSIA) Sdn Bhd is seeking a hands-on after-sales service manager to lead the Malaysia service team for HVAC products, ensuring timely responses, high customer satisfaction, and adherence to China HQ standards.

The role requires a Diploma or Bachelor in Mechanical/Electrical/HVAC, 3–5 years in after-sales service, and proven leadership. Travel within Malaysia is expected; strong troubleshooting and multilingual communication are essential.

Qualifications

• Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, HVAC, or a related field.
• Minimum 3–5 years of experience in after-sales service, HVAC, air conditioning, or technical service management.
• Experience leading or supervising a service team is preferred.
• Strong troubleshooting and problem-solving skills.
• Good communication and coordination skills.
• Proficient in English, Mandarin, and Bahasa Malaysia.

Responsibilities

• Manage the daily operations of the after-sales service team for air conditioning products in Malaysia.
• Ensure timely service response and maintain a high level of customer satisfaction.
• Develop, implement, and continuously improve after-sales service processes, including installation, maintenance, repair, and complaint handling.
• Ensure compliance with the after-sales policies and service standards established by the China headquarters.
• Lead the team in troubleshooting, on-site repairs, and remote technical support.
• Provide technical guidance and solutions for HVAC systems, including chillers, precision air conditioners, air curtains, and other specialized air conditioning equipment.
• Support technical upgrades and continuous improvement initiatives.
• Coordinate with the China headquarters, customers, suppliers, and service partners on technical, spare parts, and logistics matters.
• Handle escalated customer complaints professionally and ensure effective resolution.
• Build and maintain strong customer relationships while safeguarding the company's brand image
• Train and coach local service technicians on company procedures, service standards, and technical knowledge.
• Develop the team's technical competency and customer service skills.
• Monitor team performance and drive continuous improvement.

Skills

Troubleshooting

Problem solving

Communication

Coordination

Multilingual - English/Mandarin/Malay

Education

Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, HVAC, or related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, HVAC, or a related field.

Minimum 3–5 years of experience in after-sales service, HVAC, air conditioning, or technical service management.

Experience leading or supervising a service team is preferred.

Strong troubleshooting and problem-solving skills.

Good communication and coordination skills.

Proficient in English, Mandarin, and Bahasa Malaysia.

Willing to travel within Malaysia when required.

Requirement

• Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, HVAC, or a related field.
• Minimum 3–5 years of experience in after-sales service, HVAC, air conditioning, or technical service management.
• Experience leading or supervising a service team is preferred.
• Strong troubleshooting and problem-solving skills.
• Good communication and coordination skills.
• Proficient in English, Mandarin, and Bahasa Malaysia.
• Willing to travel within Malaysia when required.

Responsibility

• Manage the daily operations of the after-sales service team for air conditioning products in Malaysia.
• Ensure timely service response and maintain a high level of customer satisfaction.
• Develop, implement, and continuously improve after-sales service processes, including installation, maintenance, repair, and complaint handling.
• Ensure compliance with the after-sales policies and service standards established by the China headquarters.
• Lead the team in troubleshooting, on-site repairs, and remote technical support.
• Provide technical guidance and solutions for HVAC systems, including chillers, precision air conditioners, air curtains, and other specialized air conditioning equipment.
• Support technical upgrades and continuous improvement initiatives.
• Coordinate with the China headquarters, customers, suppliers, and service partners on technical, spare parts, and logistics matters.
• Handle escalated customer complaints professionally and ensure effective resolution.
• Build and maintain strong customer relationships while safeguarding the company's brand image
• Train and coach local service technicians on company procedures, service standards, and technical knowledge.
• Develop the team's technical competency and customer service skills.
• Monitor team performance and drive continuous improvement.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• EIS
• Allowance Provided