Service Engineering Change Specialist

Dyson Institute; Johor Bahru; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Transport allowance

Medical care & insurance

Professional growth

Leadership development

Regular reviews & workshops

Vibrant culture

Latest devices

Relaxed dress code

Job summary

Dyson Institute is seeking a Service Engineering Change Specialist to bridge product changes with downstream service execution. You will ensure engineering changes are assessed, communicated, implemented and governed to keep repair networks and markets aligned with latest configurations.

You will coordinate service readiness activities, maintain change trackers, and support updates to service documentation and parts readiness.

Qualifications

• Degree in Mechanical/Manufacturing/Engineering or related discipline.
• Experience in product change management, engineering operations or lifecycle management.
• Familiarity with consumer products, electronics, or engineering environments.

Responsibilities

• Own the service impact assessment for ECRs/ECOs/CRs/DRs.
• Evaluate changes for repairability, service procedures, diagnostics, tooling and spare parts.
• Coordinate service readiness activities from approval to implementation.
• Track changes through lifecycle and ensure timely service deliverables.
• Maintain visibility of change status, risks and dependencies.
• Coordinate updates to service manuals, bulletins and troubleshooting guides.
• Ensure service knowledge systems reflect engineering changes.

Skills

ECR/ECO/CR/DR control

PLM systems

ERP systems

Data management

Excel & reporting

Cross-functional collaboration

Education

Degree in Mechanical/Manufacturing/Electrical Engineering or related

Tools

Teamcenter

ERP modules

Job description

About us

The Service Engineering Change Specialist is responsible for managing the service impact of engineering changes throughout the product lifecycle, ensuring that product modifications are accurately reflected across service documentation, spare parts structures, repair methodologies, and service readiness processes.

About the role

Working closely with Product Engineering, Manufacturing, Quality, Supply Chain, Service Operations, and Aftersales teams, this role acts as the bridge between product change management and downstream service execution. The position ensures that engineering changes are assessed, communicated, implemented, and governed effectively so that repair networks, service centres, and markets remain fully aligned with the latest product configurations. The role plays a critical part in maintaining service continuity, minimising field disruption, and improving customer experience by ensuring engineering changes are translated into accurate service solutions, technical documentation, and service parts readiness.

Key Responsibilities

• Own the service impact assessment for Engineering Change Requests (ECRs), Engineering Change Orders (ECOs), Change Requests (CRs), and Deviation Requests (DRs).


• Evaluate product changes to determine implications for repairability, service procedures, diagnostics, tooling, and spare parts.


• Coordinate service readiness activities associated with engineering changes from approval through implementation.


• Track engineering changes throughout the lifecycle and ensure service deliverables are completed on schedule.


• Maintain visibility of change status, implementation risks, and service dependencies.


• Assess service parts requirements arising from product changes.


• Ensure Master Parts Lists (MPLs), service BOMs, and service assemblies are updated accurately.


• Validate service part supersession, interchangeability, and obsolescence requirements.


• Work with Supply Chain and Service Parts teams to ensure readiness of replacement parts and assemblies.


• Coordinate updates to service manuals, repair procedures, technical bulletins, troubleshooting guides, and service communications.


• Ensure engineering changes are captured within service knowledge systems and technical documentation.


• Support market launches of engineering changes and new configurations.


• Ensure field repair processes remain accurate and compliant following product modifications.


• Serve as the primary service representative within engineering change forums and governance reviews.


• Collaborate with Product Development Engineering, Manufacturing Engineering, Engineering Quality & Reliability, Supply Chain Procurement, Service Operations, Refurbishment Engineering, Customer Care teams.


• Facilitate alignment between engineering change timelines and service readiness activities.


• Maintain engineering change trackers, dashboards, and implementation metrics.


• Monitor change implementation progress and escalates risks where appropriate.


• Ensure traceability of service-related decisions and approvals.


• Support audits and governance reviews through accurate documentation and reporting.


• Identify opportunities to improve engineering change workflows, automation, and data quality.


• Drive adoption of PLM, ERP, and service management tools.


• Improve visibility and reporting of engineering change impacts through dashboards and analytics.


• Support standardisation of global change management processes across product categories and regions.

About you

• Degree or equivalent experience in Mechanical Engineering, Manufacturing Engineering, Electrical Engineering, Product Engineering, or a related discipline.


• Experience in product change management, engineering operations, service engineering, aftersales, manufacturing engineering, or product lifecycle management.


• Experience supporting engineering changes within a consumer products, manufacturing, electronics, or engineering environment.


• Strong understanding of product structures, BOMs, MPLs, configurations, and revision control.


• Experience working with cross-functional stakeholders throughout the product lifecycle.


• Familiarity with NPI, sustaining engineering, and post-SOP product support activities.

Technical Skills

• Understanding of engineering change control processes (ECR/ECO/CR/DR).


• Working knowledge of PLM systems (e.g., Teamcenter), ERP systems, and document management tools.


• Strong analytical and data management capabilities.


• Proficiency in Excel and reporting tools; Power BI experience advantageous.

Benefits

• Dyson monitors the market to ensure competitive salaries and bonuses.


• Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance.


• But financial benefits are just the start of a Dyson career.


• Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops.


• And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

#LI-AK

Dyson is an equal opportunity employer.

We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique.

We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity.

In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.

Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners.

At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.

Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter.

We drive empowerment, development and equality in an inclusive environment for our people around the world.

The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.