Service Engineer (Planner)

MYS1 Carrier (Malaysia) Sdn Bhd; Bayan Lepas; On-site; MYR 112,000 - 223,000; Full time

Job summary

MYS1 Carrier (Malaysia) Sdn Bhd is seeking a Service Manager to lead field service operations at customer sites in Malaysia. The role focuses on planning, scheduling, and monitoring service activities to ensure timely delivery within budget and high customer satisfaction.

You will oversee technicians, coordinate with customers, and drive PM programs and reporting to clients. The position requires strong leadership, communication, and problem-solving skills in a fast-paced HVAC/maintenance

Responsibilities

• Attend technical meetings at customer site and provide solutions.
• Drive planning and execution of service jobs to ensure timely completion within budget.
• Assign technicians to service calls, ensuring clear communication of job requirements.
• Ensure technicians receive work orders promptly and plan SA/SR jobs accordingly.
• Create PM plans in Salesforce for chillers under SA contracts and ensure 100% PM completion each month.
• Plan and schedule technicians efficiently for hotline calls.
• Approve timesheets and technician expenses on time.
• Plan and allocate service parts on a monthly basis.
• Maintain strong customer relationships to improve NPS scores and address issues promptly.
• Connect chillers to Carrier Smart Service Platform, monitor performance, and generate reports to customers.
• Prepare technical reports/chiller startup reports/monthly comprehensive chiller reports to customers
• To conduct chiller introduction and technical training for customers/ contractors and in-house technicians.
• To attend to customers' complaints & provide prompt service to meet customer satisfaction.
• To assist the Service Manager in handling operation-related matters.

Job description

• To attend technical meetings at the customer site and provide solutions.
• Drive the planning and execution of service jobs to ensure timely completion within budget.
• Assign technicians to service calls, ensuring clear communication of job requirements.
• Ensure technicians receive work orders promptly and plan SA/SR jobs accordingly.
• Create PM plans in Salesforce for chillers under SA contracts and ensure 100% PM completion each month.
• Plan and schedule technicians efficiently for hotline calls.
• Approve timesheets and technician expenses on time.
• Plan and allocate service parts on a monthly basis.
• Maintain strong customer relationships to improve NPS scores and address issues promptly.
• To connect chillers to the Carrier Smart Service Platform, monitor Chiller performance, and generate reports to customers.
• To prepare technical reports/chiller startup reports/ monthly comprehensive chiller reports to customers
• To conduct chiller introduction and technical training for customers/ contractors and in-house technicians.
• To attend to customers' complaints & provide prompt service to meet customer satisfaction.
• To assist the Service Manager in handling operation-related matters.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.