Service Engineer (Hotline)

Mühlbauer GmbH & Co. KG; Malacca City; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology solutions company located in Malacca is seeking a Technical Support Engineer to provide 1st Level Technical Remote Troubleshooting and support for new projects. Candidates should have a diploma or bachelor's degree in engineering and experience in the semiconductor machinery servicing environment. The role may require international travel and involves direct customer service responsibilities.

Qualifications

• Experience in semiconductor machinery servicing preferred.
• Ability to travel internationally when required.
• Willingness to follow instructions and guidance from superiors.

Responsibilities

• Perform 1st Level Technical Remote Troubleshooting.
• Arrange technical support for new projects and maintenance.
• Provide hotline support and training.

Skills

1st Level Technical Troubleshooting

Customer Service

Technical Support

Education

Diploma or Bachelor's degree in relevant engineering

Job description

Overview

Based in Melaka

Responsibilities

• 1st Level Technical Remote Troubleshooting
• Support Service arrangement for new Project
• Support Service arrangement for new Maintenance
• Technical related hotline support
• Support Service arrangement to carry out training
• Provide guidance and views in support of opportunities for new work streams
• Review and verification of technical reports
• Other tasks assigned by superior

Qualifications

• Diploma or bachelor\'s degree in electrical/Electronic, Mechanical, Mechatronic in Engineering or equivalent.
• Preferable experienced in semiconductor machinery servicing environment (die sorter, pick & place process, vision inspection, robot handling)
• Fulfill customer service support requirements with accuracy and efficiency.
• Adhere to instructions and guidance provided by team leaders and supervisors.
• Willingness and ability to travel internationally when required

Have we raised your interest?

Then we look forward to receiving your application!

If you have any questions about the position or are currently in an employment relationship and would like to clarify in a personal interview whether we offer the right conditions for you before you apply, we will be happy to help. Of course, we guarantee absolute discretion.

Simply contact us and we will arrange a telephone appointment to discuss all the details individually.