Service Engineer

Dong Yang Elevator (M) Sdn Bhd; Shah Alam; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated professional to provide technical support and lead a team in ensuring quality service. This role involves problem-solving, project management, and maintaining customer relationships. You will be responsible for preparing technical reports and managing service schedules while ensuring compliance with industry standards. Join a dynamic environment where your skills will contribute to the success of innovative projects and customer satisfaction. If you are motivated and possess strong leadership qualities, this opportunity is perfect for you.

Benefits

Monthly Incentive

KWSP/SOCSO Included

14 Annual Leave

Medical Coverage

Qualifications

• Possess a Professional Certificate or Diploma in Electrical/Mechanical.
• Strong project management and leadership skills required.

Responsibilities

• Provide technical support and manage team objectives effectively.
• Prepare technical reports and maintain customer relationships.

Skills

Project Management

Leadership Skills

Analytical Skills

Problem-Solving Skills

Customer Service

Fluency in Bahasa Malaysia

Fluency in English

Education

Professional Certificate in Electrical/Mechanical

Diploma in Electrical/Mechanical

Advanced/Higher/Graduate Diploma

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Responsibility

• Provide technical support, resolving issues, doing quality assurance checks.
• Manage team and ensure team objectives are being carried out.
• Display extensive working knowledge of industry standards and practices, including product details and company services offered.
• Monitor and review work schedule on service and repair work for maintenance team.
• Identify the root maintenance issues, develop ideas, and propose solutions in the technical report.
• Prepare quotations, technical reports, follow up, data analysis, and summarizing collected data, providing regular reports to management.
• Offer good customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services, and taking care of any customer concerns or complaints quickly and professionally.

Job Requirements

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, or Certificate in Electrical/Mechanical or equivalent.
• Fluent in Bahasa Malaysia and English.
• Strong project management skills.
• Good leadership and interpersonal skills.
• Strong analytical and problem-solving skills.
• Able to work independently and effectively in a team environment.
• Excellent in Microsoft Excel and PowerPoint.

Job Benefits

• Monthly incentive.
• KWSP/SOCSO included.
• 14 annual leave per year.
• We provide medical coverage.