Service Engineer

ZEISS Group; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

A leading company in microscopy technology seeks a Service Engineer to provide comprehensive product support for Light and Electron Microscopy. Key responsibilities include field support, installation, training, and maintenance, with opportunities for fresh graduates. Candidates with excellent technical skills and customer orientation are encouraged to apply.

Qualifications

• Fresh engineers encouraged to apply.
• Microscopy experience is advantageous.
• Strong communication in English; additional languages are plus.

Responsibilities

• Provide field support for Light Microscopy & Electron Microscopy.
• Handle installations, user training, and diagnosis of product issues.
• Correspond with customers and follow up on feedback.

Skills

Analytical thinking

Customer focus

Technical skills

Education

Engineering degree

Job description

Reporting to the Service Manager and Service Director, the Service Engineer is responsible for all service aspects of product support function for Light Microscopy (LM) & Electron Microscopy (EM) products.

1) Provide field support within Malaysia and SEA for both Academic and Industry customers

2) Handle on-site installation, user training and commissioning,

3) Diagnose and resolve products issue,

4) Perform maintenance, calibration & repair service.

5) Correspond with customers on technical matters

7) Increase service revenue by capturing service contracts and selling after sales upgrades for LM & EM.

8) Follow-up on customer service feedback.

9) Work closely with Sales, Service and Process Application Sales Support (PASS) team

Experience

• Fresh engineers are encouraged to apply
• Previous microscopy experiences are an added advantage
• Industry experience in microscopy are added advantage (training will be provided)

Other skills

• Experienced in product knowledge and technical skills.
• Analytical and solution-oriented thinking.
• Customer focus oriented
• Good command of spoken and written English. (Able to communicate fluently in Bahasa Malaysia, Mandarin and German are added advantage)
• Experience in sales are added advantage.
• Project planning and coordination is an added advantage.
• Posses own transport.