Service Engineer

Kongsberg Gruppen; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

Join Kongsberg Discovery Malaysia as a Service Engineer. You will be responsible for providing top-notch service and installation support for Simrad products across Asia. This role offers exciting challenges in the marine industry, requiring hands-on expertise and a customer-centric approach. Competitive salary and dynamic work environment await motivated candidates eager to learn and grow.

Benefits

Competitive salary and benefits

Opportunities for professional growth and mentorship

Chance to work on exciting maritime projects

Qualifications

• Relevant education in Mechatronics, Electronics, or Engineering is required.
• Well-written and spoken in English and Mandarin are essential.
• Experience in international setups is a plus.

Responsibilities

• Perform service and after-sales on Simrad products across Asia.
• Supervise installations and provide training to crew.
• Maintain documentation and ensure smooth customer communication.

Skills

Customer Communication

Problem-Solving

Technical Assistance

Service Orientation

Team Collaboration

Education

Relevant education in Mechatronics, Electronics, Engineering, or Technical College

Job description

Kongsberg Discovery Malaysia is growing - and we want you to be part of our journey. Join us as Service Engineer. The service team is responsible for all installations and service of our Simrad branded products in Asia, so do you like boats and want to become an expert in Asia, for the markets most advanced Sonar, Echo Sounder and Net Monitor systems. Do you also want to providethe best service and “World-class support” then join our team!

Innovate for a better world with us. Protechting People and Planet drives every solution.

Key Responsibilities

• Deliver Exceptional Service: Perform service, after-sales, and warranty work on Simrad branded Kongsberg Discovery products across global operational installations, with a focus on Asia.
• Supervise and Lead Installations: Oversee installations, including startup, commissioning, and providing onboard training to captains and crew.
• Expert Knowledge: Possess hands-on expertise in system functionality and hardware components, with a deep understanding of the applications we control onboard installations.
• Ensure World-Class Service: Maintain Kongsberg Discovery’s reputation for delivering world-class service to our customers.
• Engage in Continuous Learning: Continuously expand your technical knowledge of Kongsberg Discovery products, staying ahead in industry standards.

Your Role Involves

• Follow Standard Operating Procedures: Execute all activities in line with Kongsberg Customer Support Handbook and established routines.
• Proactive Service and Support: Handle both scheduled and emergency service jobs, responding promptly to requests from the Service Coordinator.
• Customer Communication: Provide technical assistance and support via phone, email, ensuring effective communication with the Service Coordinator and Technical Advisors.
• Seamless Installations & Commissioning: Prepare, install, and commission after-sales deliveries, ensuring smooth operations and customer satisfaction.
• Problem-Solving and Improvement: Identify and report issues or improvements, ensuring follow-up and resolution.
• Customer-Centric Approach: Ensure that all customer inquiries and requests are addressed promptly within the specified time frame.
• Keep Tools & Documentation Updated: Maintain service tools, documentation, and system backups in accordance with company procedures.
• Continuous Development: Stay up to date with the latest technical advancements and product offerings from Kongsberg Discovery, improving your skill set and expertise.
• Team Collaboration: Support the Department Manager and collaborate with the team on customer support activities.
• Emergency Support: Participate in phone support when needed, ensuring round-the-clock customer assistance.
• Open to extensive travel opportunities, primarily within Asia, with the flexibility to respond to travel needs at short notice.
• Strong service orientation with a proactive, solution-driven approach to challenges.
• Capable of working independently, taking initiative, and thriving with minimal supervision.
• Excellent multitasking skills, with the ability to excel in fast-paced environments.
• Eager to learn new skills, take on responsibilities, and continuously grow professionally.
• Comfortable working at sea in challenging conditions, including rough weather, with a focus on safety and efficiency.

We think you should have

• Relevant education could be in Mechatronics, Electronics, Engineering, Technical College, Service Electronics Technician, or Ship’s Electrician.
• Product knowledge is an advantage but not required.
• PC knowledge (Windows) is essential.
• Well written and spoken in both English and mandarin
• Past working experience in international setup will be added advantage.
• Competitive salary, benefits, and working conditions.
• A dynamic and challenging role within a global, professional service team.
• High autonomy, significant responsibility, and exceptional career development opportunities.
• Hands-on experience in the marine industry and comprehensive product training (in-house, on-site, and at manufacturing facilities).
• A chance to work on exciting maritime projects shaping the industry’s future.
• A diverse, collaborative environment with opportunities for personal growth, mentorship, and continuous learning.

Only shortlisted candidates will be notified for interview

*Kongsberg employees are reminded to notify their department manager prior to application for any position within the company

Work location: 27-5, The Boulevard, Mid Valley City Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

The world is struggling with interconnected crises in climate, energy, food, and security. These issues require simultaneous action, and safeguarding marine areas and marine life is essential to addressing them and ensuring coexistence. Kongsberg Discovery is serving the ocean space from the deepest sea to outer space. We develop technology to ensure sustainable management of marine resources, monitor climate change and critical infrastructure, and safeguard national security. Our technology aims to sustainably manage marine resources, monitor climate change, secure infrastructure, and protect national security. It is vital for offshore operations, fisheries, marine research, maritime activities, ocean energy production, infrastructure monitoring, and naval operations, addressing crucial global challenges. We recognize the global sustainability challenges and are committed to developing solutions and products that address environmental impacts on the ocean ecosystem and resolve operational issues. The business has over 1,100 employees located in Horten, Trondheim, Bergen and Oslo in Norway, as well as operations in Alicante in Spain, Aberdeen in the UK, Lynnwood (Seattle), Houston, and New Orleans in the USA, Vancouver and Halifax in Canada, Kuala Lumpur in Malaysia, and Singapore. Kongsberg Discovery is part of KONGSBERG, a leading technology group based in Norway.

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two-hundred-year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.