Service Engineer

Schneider Electric North America; Johor Bahru; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global energy management company is seeking a Field Service Engineer to join their team in Johor. The role involves supporting Schneider equipment, developing innovative solutions to technical issues, and identifying business opportunities during site visits. Candidates must have a degree in Electrical & Communication Engineering with at least 5 years of on-site experience. Comprehensive medical coverage and employee stock ownership are part of the benefits package.

Benefits

Global Family Leave

Comprehensive medical coverage for employee and dependents

Worldwide Employee Stock Ownership

Qualifications

• At least 5 years in a services onsite environment.
• Experience with low and medium voltage systems including transformers (33 kV).
• Able to work 90% of the time onsite.

Responsibilities

• Support Schneider equipment and document all defective parts.
• Develop solutions to complex technical problems.
• Identify additional business opportunities on customer sites.

Skills

Troubleshooting protection relays

Communication skills

Project implementation

Knowledge of PLC, HMI & SCADA

Education

Degree in Electrical & Communication Engineering

Job description

Overview

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital. Schneider Electric values inclusion, mastery, purpose, action, curiosity, and teamwork as we turn sustainability ambitions into actions.

The Role

We are looking for a Field Service Engineer to be based in Johor and make an impact.

What will you do?

• Support serviceable Schneider equipment including but not limited to: electrical switchgear, protection relays, PLCs, HMIs, gateway, servers, communication, and networking in ENMCS & IMCS environments.
• Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.
• Develop innovative solutions to more complex technical problems that arise during start-up.
• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
• Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.
• On customer sites, identify additional business opportunities outside the current scope of work and refer them to the sales team.
• As Technical Support Level 2, resolve technical issues arising by other field service representatives.
• Escalate to other technical support levels within the company when needed.
• Investigate remotely the origin of breakdowns and submit fixes (e.g., in a service bureau).
• Support Consulting Expert, Project Engineer and IOT Integration Digital Execution in all business and operational issues to ensure effective delivery and performance.

Qualifications

• Degree in Electrical & Communication Engineering with at least 5 years in a services onsite environment.
• Experience troubleshooting protection relays, switchgears, and power system products including low and medium voltage and transformers (33 kV).
• Project implementation, testing & commissioning experience is a must.
• ENMCS & IMCS system knowledge is an added advantage.
• Knowledge of PLC, HMI & SCADA is an added advantage.
• Strong communication & writing skills.
• Able to work 90% of the time onsite.
• Open to being based in Johor.

What’s in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• …and more!

You must submit an online application to be considered for any position with us. This position will be posted until filled.