Service Engineer

Gateway Search; Johor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading power solution company is seeking a dedicated individual for after-sales support of high-voltage UPS battery products in Johor, Malaysia. The role involves troubleshooting, customer communication, and providing technical training. Ideal candidates should have over a year of relevant experience, strong communication skills, and proficiency in Mandarin, especially in a high-pressure environment.

Qualifications

• Over one year of after-sales experience in energy storage.
• Familiarity with high-voltage BMS fault analysis preferred.
• Strong knowledge of UPS, batteries, and electrical principles.

Responsibilities

• Responsible for on-site commissioning and after-sales service of UPS battery products.
• Troubleshoot and address issues with products during service.
• Provide training for customers on product usage and installation.

Skills

After-sales service experience

High-voltage BMS fault analysis

Communication skills

Ability to work under pressure

Proficiency in Mandarin

Job description

Job Responsibilities:

1. Responsible for on-site commissioning and after-sales service of high-voltage UPS battery products for customers.
2. Troubleshoot and promptly address any issues that arise with products during commissioning or after-sales service.
3. Communicate effectively with customers on-site, resolving inquiries and meeting reasonable requests.
4. Conduct technical discussions with major clients and project stakeholders, supporting the sales team with pre-sales technical assistance, including technical consulting, solution design, product demonstrations, and more.
5. Provide training for customers on technology, product usage, and installation.
6. Gather user requirements, collect information on competitor products, and provide suggestions for product improvement.
7. Complete other tasks assigned by the company or management.

Job Requirements:

1. Over one year of after-sales experience in energy storage, with familiarity in high-voltage BMS fault analysis and failure mode analysis preferred.
2. Knowledge of UPS, batteries, electrical principles, etc., with a background in the new energy industry as a plus.
3. Strong communication skills and ability to work under pressure.
4. Proficiency in Mandarin to effectively communicate with counterparts in China.

Our client is a leading power solution company from China.