Service Desk Lead — Incident Response & Cross-Functional IT

Accenture Southeast Asia; Petaling Jaya; Presencial; MYR 60.000 - 100.000; Jornada completa

Descripción de la vacante

Accenture Southeast Asia in Malaysia is seeking a Service Desk Manager to lead incident and outage response, coordinate with multiple teams, and ensure timely restoration of services.

You will monitor systems, analyze trends to improve performance, and ensure changes are properly accepted into production while meeting SLAs.

A strong background in service desk operations and remote support, plus a degree, will help you thrive in our collaborative, fast-paced environment.

Formación

• Advanced proficiency in Service Desk Management.
• Advanced proficiency in Service Desk Remote Technology Support.
• A minimum of 2 of experience in relevant related skills.

Responsabilidades

• Drive incident and outage management, ensuring timely investigation and restoration.
• Monitor systems and analyze trends to enhance performance and prevent future incidents.
• Track and facilitate the acceptance of changes to production environments.
• Operate information technology production services in alignment with management protocols and service level agreements.
• Collaborate with cross-functional groups to maintain seamless service delivery.

Conocimientos

Service Desk Management

Service Desk Remote Support

Educación

Bachelor's Degree

Descripción del empleo

Accenture Southeast Asia in Malaysia is seeking a Service Desk Manager to lead incident and outage response, coordinate with multiple teams, and ensure timely restoration of services.

You will monitor systems, analyze trends to improve performance, and ensure changes are properly accepted into production while meeting SLAs.

A strong background in service desk operations and remote support, plus a degree, will help you thrive in our collaborative, fast-paced environment.