Incident Response & IT Service Analyst

Hong Leong Bank Berhad; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

Hong Leong Bank Berhad in Malaysia is seeking an Incident Management Analyst responsible for coordinating and restoring IT services efficiently. The ideal candidate will have a Diploma in Computer Science and at least 2-3 years of experience in IT or Service Management.

This role requires excellent communication skills and the ability to work independently, with a focus on user satisfaction and performance standards.

Qualifications

• Min Diploma in Computer Science or related field.
• 2-3 years working experience in IT field.
• Good verbal and written communication skills.

Responsibilities

• Coordinate and restore failed IT services quickly.
• Determine if an incident needs escalation.
• Perform incident trending analysis and reporting.

Skills

Microsoft Office

Verbal Communication

Written Communication

Education

Diploma in Computer Science or related field

Tools

MySQL

Unix

Wintel

Job description

Hong Leong Bank Berhad in Malaysia is seeking an Incident Management Analyst responsible for coordinating and restoring IT services efficiently. The ideal candidate will have a Diploma in Computer Science and at least 2-3 years of experience in IT or Service Management.

This role requires excellent communication skills and the ability to work independently, with a focus on user satisfaction and performance standards.