Service Desk Lead: 24/7 Ops & Strategic Influence

dxctechnology; Kuala Lumpur; Vor Ort; MYR 120.000 - 180.000; Vollzeit

Zusammenfassung

DXC Technology, a leading enterprise technology and innovation partner, is seeking a service delivery professional based at DXC PJ Office in Malaysia. The role emphasizes leadership, client relationships, and effective reporting across 24/7 support hours, with a focus on enabling transformation in Cloud, Data, AI, and related practice areas.

The ideal candidate will have a Bachelor’s degree and 5+ years of infrastructure technology analysis experience, strong analytical skills, and a commitment

Qualifikationen

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role.
• Proven experience in infrastructure technology analysis.
• Proficiencies in data analysis and problem-solving.
• A continuous learner that stays abreast with industry knowledge and technology.

Aufgaben

• Demonstrate leadership and sound business acumen, showing consistency among principles, values and behaviour, thus building the trust and confidence of customers and business partners and following through on commitments
• Compliance to all policies, procedures and ethical standards
• Influencing Others.
• Builds effective relationships with colleagues, clients and business partners.
• Experience with Service Delivery
• Ensure weekly, daily reports are sent to customer
• Provide reports as required by SDM or for own use to manage the performance of the team.
• SPOC escalations and issues (routing, process and tools related)
• Manage the resources and shift roster

Kenntnisse

Leadership

Influencing Others

Service Delivery

Data analysis

Problem solving

Ausbildung

Bachelor's degree

Advanced degree

CompTIA Security+

Jobbeschreibung

DXC Technology, a leading enterprise technology and innovation partner, is seeking a service delivery professional based at DXC PJ Office in Malaysia. The role emphasizes leadership, client relationships, and effective reporting across 24/7 support hours, with a focus on enabling transformation in Cloud, Data, AI, and related practice areas.

The ideal candidate will have a Bachelor’s degree and 5+ years of infrastructure technology analysis experience, strong analytical skills, and a commitment