Service Desk Coordinator

Connect44 Msia Sdn Bhd; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in telecommunications seeks a Project Coordinator to validate project data and manage site share licences. The role involves engaging with customers, ensuring financial data accuracy, and providing professional support within the team. Ideal candidates will possess a degree, strong Microsoft skills, and a customer-focused approach, with 2 to 5 years of relevant experience.

Qualifications

• Minimum 2 to 5 years of relevant experience.
• Previous Project Management/Coordinator experience is a plus.
• Advanced knowledge of Microsoft products required.

Responsibilities

• Validate project data and coordinate the delivery of project objectives.
• Engage with Customers to ensure timely action of site share licences.
• Support self-improvement and review processes continuously.

Skills

Communication

Commercial awareness

Customer relationship focus

Education

Degree holder

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

SAP

Job description

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Responsible to validate project data and that all renewals of licences & rent reviews are actioned accurately and in a timely manner. Need to assist and coordinate the delivery of project objectives, taking responsibilities for the key milestones, with particular emphasis on communication with internal and external customers.

Main activities and tasks:

Carry out the initial validation and loading of site share Projects onto the system accurately and within the required SLAs and time constraints

Carry out any corrections needed to Project data in AGORA

Engage with Customers and Commercial Team members to ensure all Renewals of Site Share Licences/Facilities Charts/Station Schedules are actioned and sent out promptly

Work with internal groups and external customers to resolve licensing and invoicing issues in a timely, satisfactory and efficient manner

Carry out Special Projects when required as directed by the Licensing Team Leader

Assist the Senior Revenue Analyst with Uplift Spreadsheet Reviews, and informing customers of annual rent reviews, ensuring rates are correctly applied in SAP-RE

Responsible for ensuring that key financial data is accurately recorded in the company’s financial system

Adhere to the internal rules and regulations, policies, procedures, and current workflow within the organization/business unit/team

Support the Licensing Manager, providing ad hoc support within the scope of the role, within the limits of own professional competence (e.g., reports, analyses, specific projects, etc.)

Provide guidance and support to colleagues and foster a positive and productive work environment

Have a continuous improvement mindset – review/evaluate current processes and look to implement updates in good time

Required Education & Trainings:

Degree holder with minimum 2 to 5 years of relevant experience

Required Experience:

Previous Project Management/Coordinator experience is a plus

Specific skills & technical knowledge:

Advanced knowledge of Microsoft products (Excel, Work, PowerPoint)

Working knowledge of ERP systems / SAP is beneficial

Knowledge/experience and understanding of Telecommunication Infrastructure services are advantageous but not essential

Good communicator with Customer relationship focus

Excellent English communication skills (written and verbal)

Commercial awareness is crucial, need to be able to understand and comprehend complex commercial and financial arrangements

Project Coordinator experience and background is beneficial

Able to support UK Business hours (4pm to 1am)

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Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Licensing Coordinator? Which of the following languages are you fluent in? How would you rate your English language skills? Are you willing to undergo a pre-employment background check? How much notice are you required to give your current employer? Which of the following Microsoft Office products are you experienced with?

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