Service Desk Consultant (IT Graduate)

NTT DATA Business Solutions; Cyberjaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking dynamic individuals to join their team in Cyberjaya. This role focuses on providing exceptional IT support, ensuring customer inquiries are addressed promptly and efficiently. With a strong emphasis on teamwork and collaboration, the company fosters a diverse and inclusive environment, offering flexible working hours and professional development opportunities. Ideal candidates will possess strong communication skills and a willingness to learn, making this an exciting opportunity for those looking to grow in the IT service sector.

Benefits

Flexible Working Hours

Medical Insurance

Childcare Center

Inhouse Academy

Health Insurance

Optical and Dental Benefits

Qualifications

• Fresh graduates with IT background are encouraged to apply.
• 1 year experience in IT Service Desk is preferred.

Responsibilities

• Respond to customer inquiries and incidents according to SLA.
• Create and monitor incident tickets in the system.
• Provide regular status reports to customers.

Skills

Communication Skills

IT Service Desk

SAP Functional Modules

Adaptability

Education

Professional Certificate

Diploma

Bachelor's Degree in Computer Science

ITIL Certification

Job description

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As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.

OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.

With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.

Location: Malaysia

What makes us special:

■ Team-oriented corporate culture, collaboration as equals and steady knowledge transfer

■ Family-friendliness (e.g. Childcare Center, paternity and maternity leave)

■ Diversity & Inclusion (e.g., various initiatives & communities)

■ Flexible working hours – depends on team and department

■ Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub, and certification opportunities

■ Company health benefits (e.g. Medical Insurance for family member, Health Insurance, Optical and Dental Benefits, parking)

Do you love challenges?

• Responding to customer’s inquiries and incidents reporting according to SLA
• Create incident / service request tickets in the ticketing system for further processing
• Monitor the processing status of customer’s requests / incidents
• Forwarding of customer’s requests to the responsible teams
• Providing customer regularly status reports (for example troubleshooting or handling process)
• Perform ticket follow up and monthly reporting
• Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.

Convince us with your potential!

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Entry/Junior level: Fresh graduate with an IT background
• Professional level: 1 year of working experience in IT ServiceDesk
• Some basic knowledge of SAP functional modules would be beneficial
• Possess strong communication skills (written and verbal in English)
• Able to adapt to a process-oriented environment with multiple regions
• Punctual, diligent, positive attitude, and strong sense of responsibility
• Willing to learn and be dynamic to new challenges, in line with the organization’s expansion plans
• Extrovert personality is highly preferred (social, outgoing, etc)
• Required language(s): English (fluent in written and spoken)
• Applicants must be willing to work in Cyberjaya.
• ITIL Certification is a plus
• Shift duty is required 24/7

Do you have questions?

We look forward to receiving your complete application documents stating your earliest start date.

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