Service Desk Analyst (Japanese Speaker) (ID: 566959)

Persolkelly; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment company in Asia Pacific is seeking a Service Desk Analyst fluent in Japanese. In this role, you'll provide remote support for technical issues, ensuring customer satisfaction and collaborating with cross-functional teams to enhance service delivery. This position requires a minimum diploma and at least one year of experience in technical support.

Qualifications

• Minimum of a Diploma qualification.
• At least 1 year of experience in Level 1 Service Desk or technical support.
• Fluent in Japanese (JLPT N2 and above) and English.

Responsibilities

• Respond to customer inquiries via live chat, email, and calls.
• Handle customer complaints and troubleshoot problems.
• Collaborate with cross-functional teams to resolve issues.

Skills

Fluent in Japanese

Fluent in English

Customer Service Skills

Troubleshooting

Education

Diploma qualification

Job description

Service Desk Analyst (Japanese Speaker) (ID: 566959)

To respond promptly to customer inquiries via live chat, email, and calls.

To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.

To maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction.

To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.

To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.

To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.

To stay informed about E-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.

Requirements:

• Minimum of a Diploma qualification.
• Fluent in Japanese (JLPT N2 and above or equivalent) and English.
• At least 1 year of experience in a Level 1 Service Desk or technical support role providing remote support for Laptops, Desktops, LAN issues, Applications, etc.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What is your expected monthly salary?
• How many years of experience do you have as a service desk analyst?
• What qualifications do you possess?
• Which languages are you fluent in?

Human Resources & Recruitment | 101-1,000 employees

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific, providing comprehensive end-to-end workforce solutions. Headquartered in Singapore, established in 2016, and a joint venture between Kelly Services, Inc. and PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates over 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. For more information, visit www.persolkelly.com.

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