Service Desk Analyst - Japanese Speaker

DXC Technology Inc.; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to be the first point of contact for troubleshooting and resolving technical issues. This role involves providing exceptional support for network, hardware, and software inquiries, ensuring customer satisfaction through effective communication. The company values innovation and inclusivity, creating a culture that fosters growth and collaboration. If you are passionate about technology and eager to make a difference in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or equivalent experience required.
• JLPT N2 proficiency is suitable for this position.

Responsibilities

• Act as the main contact for troubleshooting technical issues.
• Provide answers to service and product inquiries via phone/email.
• Collaborate with team members to meet service-level agreements.

Skills

Troubleshooting

Technical Support

Communication Skills

Collaboration Skills

Education

Bachelor's degree in relevant field

JLPT N2 or above

Job description

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

Key Responsibilities:

• Single point of contact for troubleshooting and resolving technical issues for network, hardware and software based on customer needs via phone/email.
• Provide answers to service, product, and technical inquiries for current and legacy products via phone/email.
• Offer proactive support to help reduce the occurrence of issues.
• Collaborate with team members to meet service-level agreements (SLAs).
• Communicate effectively in both writing and speech.

Education and Experience:

• Bachelor's degree in any relevant field or equivalent combination of education and experience.
• JLPT N2 or above will be suitable for this position.
• Communication and collaboration skills will be required for this position.

How to apply:

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer:

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.