Service Desk Analyst

FNZ; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player seeks a skilled IT Support Specialist to join their dynamic team in Kuala Lumpur. In this pivotal role, you'll provide essential first line support, managing user access and corporate systems while ensuring adherence to IT policies. You'll work with cutting-edge technologies, including Microsoft products and virtualization tools, to deliver high-quality service to users. This position offers a fantastic opportunity to enhance your technical skills and contribute to a collaborative environment where your input can lead to significant improvements in IT services. If you're a proactive problem-solver with a passion for technology, this role is perfect for you.

Qualifications

• Experience in providing high-quality first line support to users.
• Knowledge of Microsoft Desktop and Server products is essential.

Responsibilities

• Deliver high-quality First Line Support through Helpdesk Software.
• Manage Active Directory Users and Groups, ensuring seamless operations.

Skills

1st-2nd Line Support

Desktop Deployment Services

Active Directory Management

Microsoft Email Systems

Network Troubleshooting

Documentation Skills

Education

Experience in a similar Support role

Communicative level English

Tools

Helpdesk Software

Intune

Autopilot

Office 365

ESXi / vSphere

Job description

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.

Specific Role Responsibilities

• Providing high quality and timely First Line Support to users through our Helpdesk Software
• Desktop Deployment Services (preferably Intune/Autopilot)
• Azure and on Prem Active Directory Users & Groups management and Group policy
• Microsoft Email systems
• All user access for FNZ Internal bespoke applications
• All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices
• Asset Register Maintenance
• Remote support to other internal clients
• Daily checks and BAU monitoring and fault resolution
• Ensuring that the correct service desk processes and procedures are followed
• Basic connectivity and network troubleshooting
• Knowledge sharing and mentoring
• Documentation of technical fault solutions
• Recommend improvements to all aspects of the IT services
• Ensure IT policies are adhered to at all times

Experience required

• Experience in a similar Support role is an advantage
• English on communicative level
• General infrastructure skills and knowledge of Microsoft Desktop and Server products
• An understanding of Virtualisation (ESXi / vSphere), Active Directory
• A good understanding of IP network fundamentals
• Good team player with the ability to work under direction or independently