Service Desk Analyst

About the Role: Join our dynamic team as a Service Desk Analyst, where you'll resolve technical issues in a call center/help desk environment. Utilize your customer service expertise and technical knowledge to assist employees with software and hardware problems.

Key Responsibilities:

• Diagnose and troubleshoot technical issues following documented procedures.
• Provide support for desktop, laptop, and network services.
• Resolve less complex problems or escalate to appropriate personnel.

Qualifications:

• Bachelor's degree in Information Technology or related field (or equivalent experience).
• Minimum one year of related experience preferred.
• Strong written and oral communication skills.

Skills & Knowledge:

• Solid understanding of a specialized area through prior study or experience.
• Ability to apply standardized rules and procedures within your area.
• Basic problem-solving skills to identify and resolve issues.

Interaction & Impact:

• Exchange technical information with colleagues and customers.
• Support short-term team performance and contribute to achieving goals.

Accountability:

• Responsible for meeting personal targets and planning your work.
• Work is periodically reviewed, with awareness of broader profitability issues.

Ready to make an impact? Apply now and be part of our team!