Service Delivery Manager (Anti-Fraud)

• Fast growing company
• Good remuneration package

About Our Client

An international anti-fraud technology security company with good regional exposure and its own bespoke software solutions.

Job Description

As Service Delivery Manager for Malaysia, you will be responsible for:

• Service Delivery Management and the implementation of the company's Compliance-as-a-Service solutions;
• Client and key management with companies from banks, regulators, and fintech;
• Building and leading a team;
• Standardizing deployment compliance with regulators;
• Cross-functional collaborations.

The Successful Applicant

You will need to have experience in:

• A minimum of 15 years in service delivery and project management, especially in large-scale enterprise solutions deployments in financial services, banking, or regulatory technology;
• Strong background in B2B SaaS, on-premise, and CaaS implementations;
• Experience working with global clients and strong regional stakeholder management skills;
• Strong understanding of cloud platforms (AWS, GCP, Azure) and on-premise infrastructure;
• Knowledge of AML, fraud detection, and regulatory compliance solutions;
• Proficiency in project management tools (JIRA, Asana, MS Project);
• Experience in automation, DevOps, and process optimization methodologies.

What's on Offer

You will be joining an international anti-fraud technology security company with good regional exposure and its own bespoke software solutions to lead their Malaysia service delivery team.