Service Crew / Waiter

The Feast Dining Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A popular dining establishment in Kuala Lumpur is seeking a dedicated server to provide excellent guest service. Responsibilities include greeting guests, managing orders, and ensuring satisfaction throughout the dining experience. Ideal candidates have experience in a similar role, possess strong communication skills, and are available for various shifts. Join us for a rewarding opportunity in a dynamic dining environment.

Qualifications

• Must be available to work early mornings, evenings, weekends, and holidays.
• Ability to multitask efficiently in a fast-paced environment.
• Comfortable working in a busy, high-traffic front-of-house setting.

Responsibilities

• Greet guests warmly and assist with seating arrangements.
• Deliver orders in a timely manner and check back with guests.
• Handle guest requests and resolve service issues promptly.

Skills

Friendly, approachable attitude

Strong communication skills

Multitasking

Customer-focused

Team player

Education

1 – 2 years of experience in a restaurant server role

Tools

POS systems

Job description

The Feast Dining Group – Kuala Lumpur, Kuala Lumpur

Responsibilities

• Greet guests warmly and assist with seating arrangements if needed.
• Present menus, explain daily specials, and answer questions about ingredients or dietary restrictions (if needed).
• Take accurate food and beverage orders (if needed) and relay them promptly to the kitchen, pastry and bar.
• Deliver orders in a timely manner and check back with guests to ensure satisfaction.
• Handle guest requests and resolve any service issues promptly and professionally.
• Use the POS system to enter orders and process payments accurately.
• Assist guests with bill settlement, including splitting checks or handling tips.
• Ensure correct handling of cash and electronic transactions according to company policies.
• Maintain cleanliness and organization of assigned tables and service stations.
• Reset tables promptly after guests leave to prepare for the next seating.
• Restock condiments, utensils, napkins, and other service essentials.
• Work closely with all teams of kitchen, pastry, bar and service to provide smooth service flow.
• Participate in pre-shift briefings and communicate important information or updates.
• Support teammates during busy periods, helping wherever necessary.
• Follow all health, safety, and hygiene regulations consistently.
• Handle food and beverages responsibly, adhering to allergen and cross-contamination protocols.
• Report any maintenance or safety issues on the floor immediately.
• Keep dining areas, service stations, and entrance tidy and organized at all times.
• Empty trash bins and manage waste disposal in accordance with hygiene standards.
• Clean spills or messes immediately to maintain a safe environment for guests and staff.
• Assist in cleaning restrooms and other common areas as required.
• Avoid wastage (napkins, straws, cutlery, sauces).
• Only serve filtered water when requested (unless policy states otherwise).
• Handle broken items with proper reporting; reduce breakage with care.
• Reduce cost/loss by double-checking orders before submitting.
• Assist with special events, catering, or promotional activities as requested.
• Support the team with any ad hoc tasks and special assignments as needed to ensure smooth operations and guest satisfaction.

Requirements

• Education & Experience
• 1 – 2 years of experience in a restaurant server or service role.
• Must be available to work early mornings, evenings, weekends, holidays, and night shifts, depending on operational needs.
• Friendly, approachable, and customer-focused attitude.
• Strong communication and listening skills.
• Ability to multitask efficiently in a fast-paced environment.
• Team player with a positive attitude.
• Comfortable using POS and other digital ordering systems.
• Comfortable working in a busy, high-traffic front-of-house setting.
• Be careful - Don’t provide your bank or credit card details when applying for jobs. Don\'t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.