Service Crew

Tong Kee Food Corporation; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading food service company is seeking dynamic individuals for the Service Crew role. Responsibilities include delivering excellent customer service, preparing food, and maintaining cleanliness to ensure a pleasant dining experience. Ideal candidates should possess good communication skills and a passion for customer service, with the opportunity for career growth and various benefits.

Benefits

Attendance Award (Monthly and Yearly)

Staff Discount

Birthday Ang Paw & Voucher

Festival Present

Accommodation Provided

Allowance Provided

Staff Activities

Training Provided

Qualifications

• Friendly and energetic personality.
• Ability to work in a fast-paced environment.
• Prior experience in food service is advantageous.

Responsibilities

• Greet customers and assist with ordering.
• Prepare and serve food according to standards.
• Maintain cleanliness of dining areas.

Skills

Customer Service

Communication

Cleaning

Food Safety Knowledge

Interpersonal Skills

Job description

Fewer than 20 applicants. You still have a chance!

JOB PURPOSE

The Service Crew is responsible for delivering excellent customer service, preparing food and beverages according to company standards, maintaining cleanliness, and ensuring a smooth and friendly dining experience for all customers. This role is crucial in representing the brand and ensuring customer satisfaction.

1. KEY RESPONSIBILITIES

• Greet customers warmly and assist with ordering.
• Ensure accurate and timely processing of customer orders.
• Prepare and serve food and beverages in accordance with standard procedures.
• Maintain cleanliness of dining area, counters, and restrooms.
• Replenish supplies and condiments at service areas.
• Handle customer inquiries and resolve complaints politely and professionally.
• Ensure adherence to hygiene and food safety standards.

2. SPECIFIC DUTIES

• Operate POS system and handle cash transactions accurately.
• Assist in daily opening and closing duties.
• Support kitchen staff during peak hours when necessary.
• Follow standard operating procedures (SOP) and service flow guidelines.
• Attend staff briefings and training sessions as required.
• Report any equipment malfunctions or customer issues to supervisors.

3. QUALIFICATIONS & SKILLS

• Friendly and energetic personality with a passion for customer service.
• Good communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle pressure.
• Basic understanding of hygiene and food handling practices.
• Able to work shifts, weekends, and public holidays.
• Prior experience in food service is an advantage but not required.

4. WORKING CONDITION

• Standing for long hours and working in a fast-paced environment.
• Flexible work hours including weekends and holidays.
• Exposure to hot or cold food preparation areas.
• Attendance Award (Monthly and Yearly)
• Staff Discount
• Staff E-wallet
• Birthday Ang Paw & Voucher
• Festival Present

Additional Benefits

• Accommodation Provided
• Allowance Provided
• Staff Activities
• Training Provided

Food Safety Knowledge Customer Service Cleaning and Sanitization Cashier Communication Skills

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