Service Crew

Golden Scoop; Iskandar Puteri; On-site; MYR 22,000 - 28,000; Full time

Benefits offered by this job

Staff Meal

Group insurance

Outpatient medical claim

14 days annual leave

PayD salary benefits

Annual Leave

Medical Insurance

Job summary

Golden Scoop is seeking a store operations role in Malaysia, Kota Bharu Mall. The candidate will manage day-to-day operations in F&B, focusing on delivering excellent customer experiences and leading a frontline team.

Fresh graduates with a Diploma/SKM may apply, as well as professionals with 1 year of relevant experience. The role emphasizes customer satisfaction, teamwork, and accountability in a fast-paced environment.

Qualifications

• 1 year of experience in operations management in F&B, the food service industry, or retail.
• Fresh graduates with a diploma/SKM can apply.
• Relentless focus on customer experience and delivering the right service.
• Ability to lead and develop junior staff and work across teams.

Responsibilities

• Setting goals for the work group and modelling collaboration.
• Train and hold partners accountable for delivering legendary customer service.
• Drive programs by creating action plans and motivating the store team.
• Monitor staffing levels to ensure development and talent acquisition.
• Maintain proper cash handling, safety, and security during shifts.
• Follow bank-in and cash management procedures and review daily sales.
• Resolve sales and operations issues promptly and effectively.
• Conduct reviews on food safety, SOPs, product quality and health risks.

Skills

Customer focus

Team leadership

Adaptability

Communication

Operations management

Education

Diploma/SKM

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1 year of experience in operations management in F&B, the food service industry, or retail.

Fresh graduates with a diploma/SKM (such as F&B, culinary, food safety, hospitality, communication business administration, or its equivalent) can apply.

Relentless focus on customer, understands what customer wants and how to deliver the experience.

Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.

Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.

Continuously seek opportunities to improve self and others.

Lead with trust, commitment, coach and develop junior staff.

Understands to drive overall business success and is accountable to prioritize and deliver quality results.

Articulate and able to communicate effectively across all functions and levels.

Demonstrate leadership in managing teams and sales/achievement driven.

Requirements

• 1 year of experience in operations management in F&B, the food service industry, or retail.
• Fresh graduates with a diploma/SKM (such as F&B, culinary, food safety, hospitality, communication business administration, or its equivalent) can apply.
• Relentless focus on customer, understands what customer wants and how to deliver the experience
• Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.
• Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.
• Continuously seek opportunities to improve self and others.
• Lead with trust, commitment, coach and develop junior staff.
• Understands to drive overall business success and is accountable to prioritize and deliver quality results.
• Articulate and able to communicate effectively across all functions and levels.
• Demonstrate leadership in managing teams and sales/achievement driven.

Location

• Kota Bharu Mall

Responsibilities

• Setting goals for the work group, developing organizational capability, and modelling how work together.
• Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.
• Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of BR.
• Monitor and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirement.
• Utilizes existing tools to identify and prioritises communication and regularly uses discretion to filter communication to the store team.
• Responsible to maintain good and profitable Cost of Goods, labor cost and controlling product damages according to guideline by Finance department.
• Executes store operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all team member during each shift.
• Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team.
• Check bank-in reports of outlets to ensure daily sales takings are banked in on time.
• Resolve sales and operations issues in an effective and timely manner.
• Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.
• Maintains regular and consistent attendance and punctuality.

Other

• Total remuneration (Estimated around RM2,000 to RM2,500 including basic salary, incentive pay, transport reimbursement, overtime)
• Staff Meal
• 1% of incentive
• 14 days of annual leave
• Free cake on birthday
• Group insurance
• Outpatient medical claim
• PayD salary benefits

Benefits

• EPF
• EIS
• SOCSO
• Training Provided
• Annual Leave
• Medical Insurance
• Medical and Hospitalisation Leave
• Overtime Pay
• Allowance Provided