Service Coordinator | SAP | ServiceMax | Healthcare Industry - MNC @ Shah Alam

Askheadhunter; Shah Alam; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading company in the healthcare sector is looking for a Service Coordinator in Shah Alam. The successful candidate will manage customer inquiries, coordinate service activities, and ensure effective communication between departments. Candidates must have at least 3 years of relevant experience, familiarity with SAP and ServiceMax, and strong interpersonal skills.

Qualifications

• Minimum 3 years in a customer fronting or order processing role.
• MUST have SAP experience from the healthcare industry.
• ServiceMax experience is an added advantage.

Responsibilities

• Assist Service Department as a point of contact for customer inquiries.
• Coordinate with Warehouse for issuing spare parts and equipment loans.
• Manage Loan Agreement Forms and monitor expiration of agreements.

Skills

Strong interpersonal skills

Communication skills

Proficiency in Microsoft applications

Teamwork

SAP experience

ServiceMax system experience

Job description

Service Coordinator | SAP | ServiceMax | Healthcare Industry - MNC @ Shah Alam

• Make sure team’s shared calendar is up to date

✓ Assist Service Department as a point of contact for customers’ inquiry and service demand

• Interactions with customers via telephone, email, text, chat or through other platforms

Make sure whatsapp of 1 company lease line can be shared across 2 PC and 3 mobile phone

• Receive and handle customer requests for equipment issues, repairs and maintenance services

• Key-in the detail of customer requests into ServiceMax

• Check warranty status of equipment and determine the chargeability to customers

• Assign case owner to work on the case by referring to the shared team calendar

• Issue and monitor ad-hoc quotations to customers for repairs and maintenance

• Create service order on ServiceMax and make it complete on SAP then issue invoice on SAP

Monitor spareparts consumption for invoicing

Monitor repairs and maintenance service reports for completion of works and invoicing

✓ Manage Repair Loan Equipment

• Upon request of customer and engineer, identify the demand of temporary repair loan of equipment

• Fill in Loan Agreement Form and seek for management approval

• Check stock status and find appropriate unit to loan (Fixed Asset or oldest unit)

• Coordinate with warehouse to deliver the loan unit to customer

• Monitor the expiration of loan agreement and arrange take-back on timely manner

✓ Cross Department Coordination

• Liaise with Warehouse department for issuing spareparts to service engineer

• Liaise with Warehouse department for transfer of faulty/repaired/loan equipment from/to customers

• Liaise with HQ for repairs and other services of faulty equipment

• Liaise with HQ for transfer of faulty/repaired equipment from/to HQ

• Process service contract documents for preventive maintenance

• Schedule preventive maintenance and key-in the Service Order into Service System (ServiceMax)

• Closely monitor existing service contract expiry date and remind Customer/Service Engineer to renew the contract

WE WANT SOMEONE WHO:

• Minimum 3 years of experience in a customer fronting role or order processing role
• Strong interpersonal and communication skills
• Proficiency in Microsoft applications
• Ability to work well in a team
• MUST have - SAP experience from healthcare industry (manufacturing/supplier/distributor)
• Added advantage - ServiceMax system experience