Service Coordinator

Position Responsibilities

• SLA Review & Cost Monitoring:
• Regularly review SLA base rates to ensure they align with company standards and market trends.
• Timely update vendor agreements to reflect current terms, conditions, and pricing structures.
• Monitor and track all cost base rates to ensure compliance with approved budgets and SLA terms.
• Identify and address any discrepancies or cost deviations in vendor agreements.
• Procurement Support:
• Raise and process purchase orders (POs) for maintenance requirements and secure necessary approvals.
• Source and procure spare parts, tools, and services required for maintenance and repair tasks.
• Maintain inventory of critical spare parts to ensure availability for preventive and corrective maintenance.
• Vendor & Supplier Coordination:
• Liaise with vendors and suppliers to obtain quotations, negotiate pricing, and finalize orders.
• Track and follow up on purchase requests, delivery orders, and invoices to ensure timely completion.
• Monitor vendor performance and ensure compliance with service agreements.
• Cost Management & Reporting:
• Maintain detailed records of repair, maintenance, and procurement costs.
• Conduct cost analyses.
• Prepare periodic reports on maintenance expenses and provide insights to management for budget planning.
• Record Keeping & Documentation:
• Organize and maintain records of all POs, quotations, invoices, and maintenance logs.
• Update databases with accurate cost and resource allocation information for tracking and auditing purposes.
• Ensure compliance with company policies regarding documentation and financial records.
• Operational & Team Support:
• Collaborate with the maintenance team to ensure they have the resources needed to address repairs and preventive maintenance tasks efficiently.
• Expedite urgent requests for high-priority maintenance issues.
• Support the analysis and resolution of recurring issues by tracking patterns and providing data insights.
• Preventive Maintenance Coordination:
• Assist in planning and scheduling preventive maintenance activities by ensuring the availability of parts and resources.
• Track preventive maintenance tasks and costs to identify opportunities for efficiency improvements.

Education

Qualification and Experiences

• Diploma or bachelor’s degree in business administration, Finance, or a related field.

Experience:

• Minimum 2 years of experience in service coordination, procurement, or a similar support role in a maintenance environment.

Skills & Competencies

• Technical Proficiency:
• Familiarity with procurement and financial management tools.
• Proficiency in Microsoft Office Suite, especially Excel, for data tracking and reporting.
• Organizational Skills:
• Strong attention to detail and ability to manage multiple priorities effectively.
• Communication:
• Excellent communication skills for coordinating with vendors and internal teams.
• Problem-Solving:
• Analytical mindset to identify cost-saving opportunities and streamline processes.

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