SERVICE CLERK

Avery Malaysia; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

Avery Malaysia Sdn Bhd is seeking a full-time Service Clerk in Petaling Jaya, Selangor. This role involves providing customer service support, managing inquiries, and coordinating with teams. Candidates should have 1-2 years of experience, strong communication skills in English and Bahasa Malaysia, and proficiency in Microsoft Office. Attractive benefits and a competitive salary package are offered.

Benefits

Performance bonus

Comprehensive medical coverage

Generous annual leave

Career development opportunities

Five-day work week

Qualifications

• At least 1-2 years of experience in customer service or administrative support.
• Fluency in English and Bahasa Malaysia.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Respond promptly to customer inquiries via various communication channels.
• Maintain records related to customer interactions.
• Assist with customer orders and administrative tasks.

Skills

Communication skills

Interpersonal skills

Organisational skills

Multitasking

Tools

Microsoft Office Suite

Job description

About the role

Join Avery Malaysia Sdn Bhd as a full-time Service Clerk based in Petaling Jaya, Selangor. In this essential administrative support role, you will be responsible for providing efficient and effective customer service to both internal and external stakeholders.

What you'll be doing

Respond promptly and professionally to customer inquiries and requests via phone, email, and other communication channels

Communicate with Branch Service Supervisors for service related matters

Maintain detailed records and documentation related to customer interactions and service requests

Coordinate with cross-functional teams to ensure timely resolution of customer issues

Assist with the processing of customer orders, returns, and other administrative tasks

Contribute to the continuous improvement of customer service processes and procedures

Provide general office support as needed, such as filing, photocopying, and data entry

What we're looking for

At least 1-2 years of experience in a customer service or administrative support role

Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues in a friendly and professional manner

Strong organisational and multitasking abilities, with the capacity to prioritise and manage competing tasks effectively

Proficient in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint)

A team player with a positive attitude and a willingness to learn and adapt

Fluency in English and Bahasa Malaysia, with the ability to communicate effectively in both languages

What we offer

At Avery Malaysia Sdn Bhd, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, including:

- Performance bonus, comprehensive medical, dental and insurance coverage
- Generous annual leave and sick leave entitlements
- Opportunities for career development and growth
- Five-day work week

About us

Avery Malaysia Sdn Bhd, was incorporated in December 1972. This company has become the industrial leader in the field of weighing for both Sales and Servicing of this comprehensive range of equipment in Malaysia. Avery Malaysia is an ISO 9001:2015 accredited company for Quality Management System. Our company culture is built on the principles of teamwork, integrity, and continuous improvement, and we are committed to the professional development and well-being of our employees.

If you are passionate about customer service and eager to contribute to the growth of our company, we encourage you to apply for this role now.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Services Clerk? Which of the following Microsoft Office products are you experienced with? Which of the following languages are you fluent in? Are you willing to undergo a pre-employment background check? How much notice are you required to give your current employer?

Owned by Illinois Tool Works, Avery Weigh-Tronix incorporates some of the best known and longest-established companies in the weighing industry. We offer a wide range of industrial weighing systems and solutions, backed by an extensive service network.Part of a large corporate family, we market and service our products in over 80 countries across the globe.

Owned by Illinois Tool Works, Avery Weigh-Tronix incorporates some of the best known and longest-established companies in the weighing industry. We offer a wide range of industrial weighing systems and solutions, backed by an extensive service network.Part of a large corporate family, we market and service our products in over 80 countries across the globe.

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