Service Centre Officer (173372)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel group is seeking a Service Centre Officer to manage guest communications at their property. Responsibilities include handling calls, fulfilling guest needs, and providing information on promotions. Ideal candidates will have relevant experience in hospitality, demonstrate teamwork, and possess strong language skills in English, Cantonese, and Putonghua. This role requires a willingness to work shifts, ensuring high levels of guest satisfaction.

Qualifications

• Relevant experience in the Hotel or Service Industry.
• Proven demonstration of teamwork.
• Good command of English, Cantonese and Putonghua.
• Willingness to rotate across shifts, including day, night and overnight shifts.

Responsibilities

• Handle all incoming and outgoing calls promptly.
• Provide and record all guest messages and wake-up calls.
• Fulfill guest needs as requested according to the established standard.
• Answer general inquiries and explain latest F&B promotion.
• Perform any other duties as requested by the Supervisors.

Skills

Teamwork

English

Cantonese

Putonghua

Job description

Overview

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

Role

We are looking for a Service Centre Officer based at Kerry Hotel Hong Kong!

Responsibilities

• Handle all incoming and outgoing calls promptly
• Provide and record all guest messages and wake-up calls
• Fulfill guest needs as requested according to the established standard
• Answer general inquiries and explain latest F&B promotion
• Perform any other duties as requested by the Supervisors

Qualifications

• Relevant experience in the Hotel or Service Industry
• Proven demonstration of teamwork
• Good command of English, Cantonese and Putonghua
• Willingness to rotate across shifts, including day, night and overnight shifts

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.