Service Attendant - Public Area

Mandarin Oriental Group; Kuala Lumpur; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Job summary

Mandarin Oriental Kuala Lumpur is seeking a Service Attendant – Public Area to join the Housekeeping team. This role focuses on maintaining the highest standards of cleanliness in restaurants, restrooms, and public areas, while upholding the property’s premium guest service image.

You should be passionate about guest service and capable of clear communication in English and Bahasa Malaysia. The position is based in Kuala Lumpur and offers development opportunities within a luxury hotel

Qualifications

• A passion for delivering exceptional levels of guest service.
• Able to communicate clearly in English and Bahasa Malaysia.

Responsibilities

• Performs routine duties in cleaning and servicing of restaurants, restrooms, offices and other areas under the supervision of a Housekeeping Supervisor.
• Promote positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and relevant inquiries.
• Ensures all cleaning supplies, equipment and chemicals in utility trolley are sufficient and proceeds to the assigned area.
• Ensures that cleaning is done systematically.

Skills

Guest service

English

Bahasa Malaysia

Teamwork

Job description

SERVICE ATTENDANT – PUBLIC AREA

Mandarin Oriental, Kuala Lumpur is looking for a Service Attendant – Public Area to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Housekeeping Department in Kuala Lumpur, the Service Attendant – Public Area is responsible for the high standard of cleanliness of restaurants, restrooms, offices, public areas and external parameters to ensure that high standard of cleanliness is maintained. The Service Attendant – Public Area reports to the Housekeeping Supervisor/ Assistant Housekeeper/ Director of Housekeeping.

As Service Attendant – Public Area, you will be responsible for the following duties:

• Performs routine duties in cleaning and servicing of restaurants, restrooms, offices and other areas under the supervision of a Housekeeping Supervisor


• Promote positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and relevant inquiries.


• Ensures all cleaning supplies, equipment and chemicals in utility trolley are sufficient and proceeds to the assigned area


• Ensures that cleaning is done systematically

As Service Attendant – Public Area, we expect from you:

• A passion for delivering exceptional levels of guest service


• Able to communicate clearly in English and Bahasa Malaysia

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.


• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.


• EPF (Employees Provident Fund) contributions (higher than the norm)


• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)


• Public holiday entitlement based on Malaysian calendar


• Exceptional rest area & colleagues engagement activities.

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