Service Advisor - Volkswagen

Federal Auto Holdings Berhad; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established automotive dealership in Johor is seeking a Customer Service Executive to manage customer enquiries, provide technical advice, and ensure service quality. The ideal candidate has at least 2 years of experience in a similar role, preferably in the automotive sector, and possesses strong technical knowledge. This position offers a competitive salary, comprehensive benefits, and opportunities for career advancement, with a focus on employee well-being and work-life balance.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for career advancement

Focus on work-life balance

Qualifications

• Minimum 2 years’ experience in a similar role.
• Exposure to continental automotive brands is an added value.
• Willingness to learn and stay up-to-date with industry trends.

Responsibilities

• Attend to customer enquiries at the service reception.
• Prepare quotations and verify warranty coverage.
• Conduct follow-ups within 3 days of service/repair.

Skills

Customer-facing experience

Technical knowledge

Sales skills

Problem-solving

Communication skills

Education

Diploma/Degree in Automotive or Mechanical Engineering

Job description

Remuneration Package: Opportunity to earn additional branch incentives and upselling commissions

Upselling commission on selected items (more than 10 items, e.g., Brake pads, Tyres, Windscreen, Alignment, AC Service, etc)

Core Values Award by the Company for high achievers

Established Volkswagen dealership with 3 branches nationwide

What you’ll be doing

• Attend to customer enquiries at the service reception/dialogue bay and issue job cards for proper documentation.
• Monitor repair/service progress and update customers on vehicle status.
• Provide technical advice and explanations to customers regarding their vehicles.
• Communicate customer concerns to the technical team for accurate diagnosis.
• Prepare quotations, secure approvals, and verify warranty coverage using maintenance records.
• Place orders with the Parts Department and inform customers once parts arrive.
• Liaise with Workshop Controller/Manager to ensure job quality before notifying customers for collection.
• Deliver vehicles within the stipulated timeframe in clean and tidy condition.
• Conduct follow-ups within 3 days of service/repair to obtain customer feedback.
• Upsell approved products/services to enhance customer satisfaction and achieve sales targets.
• Manage customer concerns professionally and elevate to the manager when required.

What we’re looking for

• Proven experience in a customer-facing role, preferably within automotive or related service industry.
• Diploma/Degree in Automotive or Mechanical Engineering (or related field) with strong technical knowledge and customer‑handling skills.
• Minimum 2 years’ experience in a similar role.
• Exposure to continental automotive brands (e.g., Volkswagen, Audi, Volvo, MINI, Mercedes) is an added value.
• Confident, dynamic, and customer‑oriented, able to thrive under pressure in a fast‑paced environment.
• Willingness to learn and stay up‑to‑date with industry trends while contributing to a collaborative, customer‑centric team culture.
• Able to work on alternate Saturdays.

What we offer

• Competitive salary
• Comprehensive benefits package
• Opportunities for career advancement
• Focus on work‑life balance and employee well‑being

How to Apply

Interested candidates are invited to apply online by submitting a detailed and updated resume. Only shortlisted candidates will be contacted.

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