Service Advisor (Trucks)

Tan Chong Motor Holdings Berhad; Kuantan; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in Kuantan is looking for a dedicated Service Advisor (Trucks) to ensure smooth operations of truck servicing and repairs. Candidates should have at least 2 years of experience in customer service, technical aptitude in truck mechanics, and excellent communication skills in English and Bahasa Malaysia. This full-time position offers an opportunity to enhance customer satisfaction and loyalty.

Qualifications

• Minimum 2 years of experience in a customer-facing role, preferably in the automotive or truck servicing industry.
• Strong technical aptitude and understanding of truck mechanics and repair processes.
• Fluency in both English and Bahasa Malaysia.

Responsibilities

• Serve as the primary point of contact for customers, handling inquiries and requests related to truck servicing and repairs.
• Assist in the scheduling and coordination of service appointments.
• Prepare detailed estimates and invoices for service work.

Skills

Customer service skills

Technical aptitude

Communication skills

Problem-solving skills

Job description

Overview

We are searching for a dedicated Service Advisor (Trucks) to join our team at Tan Chong Group in Kuantan, Pahang. This full-time role is integral in ensuring the smooth operation of our truck servicing and repair services, providing exceptional customer service and technical support to our clients.

Responsibilities

• Serve as the primary point of contact for customers, handling inquiries and requests related to truck servicing and repairs
• Assist in the scheduling and coordination of service appointments, ensuring efficient workflow and minimising customer downtime
• Liaise with the technical team to diagnose and resolve issues, communicating progress and updates to customers
• Prepare detailed estimates and invoices for service work, ensuring accurate billing and adherence to company policies
• Maintain detailed records of all service interactions and transactions
• Identify opportunities to upsell additional services and products to enhance customer satisfaction and loyalty
• Contribute to the continuous improvement of customer service processes and procedures

Qualifications

• Minimum 2 years of experience in a customer-facing role, preferably in the automotive or truck servicing industry
• Strong technical aptitude and understanding of truck mechanics and repair processes
• Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and courteous manner
• Proficient in using computer systems and various software applications (e.g., customer relationship management, inventory management, and billing systems)
• Problem-solving skills and the ability to work under pressure to meet deadlines
• Fluency in both English and Bahasa Malaysia

Safety notice: Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.