Service Advisor / Customer Service - Stuttgarage Continental Car Specialist

THE CAR GUYS PLT; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading car service center in Kuala Lumpur is seeking a Service Advisor with at least 1 year of experience in the automotive industry. In this role, you'll serve as the primary contact for customers, ensuring they receive the highest level of service while managing workflow and documentation. If you're skilled in customer service and communication, this is an excellent opportunity to grow your career.

Qualifications

• Minimum 1-year experience as Service Advisor or in customer-facing roles.
• Familiarity with the end-to-end Service Advisor process.
• Able to work overtime when required.

Responsibilities

• Greet customers and assess their service needs.
• Advise on costs, parts, and timelines.
• Coordinate smooth workflow with technicians.

Skills

Customer Service

Communication

Interpersonal Skills

Teamwork

Basic Computer Literacy

Job description

Stuttgarage Continental Car Specialist is looking for Service Advisor with an experience in automotive industry. You will be the main point of contact for customers, helping them through their service journey and making sure they get the best experience possible!

Key Responsibilities

Customer Service & Communication

Greet customers professionally and assess their service needs.

Advise customers on estimated costs, parts required and job timelines.

Provide clear explanations of work performed, charges and warranty coverage.

Keep customers updated on repair progress, delays or additional recommendations.

Service Workflow Management

Open job cards, record vehicle details, complaints and inspection findings.

Coordinate with technicians, parts department and job controllers to ensure smooth workflow.

Monitor work-in-progress and ensure timely completion of repairs.

Conduct final vehicle checks and assist with vehicle handover to customers.

Promote additional or preventive services such as service packages and vehicle accessories when appropriate.

Support service campaigns and throughput targets set by the branch.

Documentation & Compliance

Prepare accurate cost estimates, invoices and warranty claims in compliance with company procedures.

Maintain proper records in the service system and ensure all documentation is complete.

Customer Follow-up & Satisfaction

Conduct post-service follow-ups to ensure customer satisfaction.

Handle customer inquiries and complaints professionally to build long-term relationships.

Skills & Requirements:

Minimum 1-year of experience as Service Advisor or customer facing in automotive workshop

Familiar with the end-to-end SA process, including job card preparation, customer communication and workflow management

Good interpersonal and communication skills

Able to work in a team and perform overtime when required

Basic computer literacy (Google Sheet/MS Excel, WhatsApp etc)

Find us;
Website: https://stuttgarage.com/
IG: https://www.instagram.com/stuttgaragemy
FB: https://www.facebook.com/StuttgarageMY

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Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Role? Which of the following types of qualifications do you have? Which of the following languages are you fluent in?

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