Service Advisor - Cantonese Speaking

Teleperformance Malaysia Hiring! Full Time Service Advisor - Cantonese Speaking in Pulau Pinang, Earn up to MYR 5,000 - Ricebowl

• Bachelor's Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).
• Minimum of 6 months work experience in customer support in any industry. Fresh graduates with degrees in English with Communication, English for Professionals, Mass Communication, or related fields are welcome.
• Call centre experience is advantageous but not mandatory.
• Technical Knowledge and Skills:
• Technical troubleshooting experience, familiarity with mobile OS, smartphones, tablets, PCs or laptops.
• Curiosity about technology, eagerness to learn and share knowledge.
• Ability to troubleshoot complex issues, navigate multiple systems, work independently, and handle high-pressure situations.
• Professional, positive, calm, and adaptable attitude; receptive to feedback and coaching.

The Service Advisors will handle customer inquiries related to orders, delivery, payments, and general support.

• Experience in customer-facing roles (phone, chat, in-person) preferred.
• Strong communication skills in English and Cantonese, able to adapt communication style.
• Focus on delivering excellent customer service, exceeding expectations, and ensuring customer satisfaction.
• Ability to document interactions accurately and maintain awareness of client products and industry.
• Team-oriented, curious, organized, and able to multitask effectively.

Additional attributes for Tier 2 Advisors include technical proficiency, reliability, composure, relationship management, problem-solving, and process improvement skills.

• Competitive salary with performance incentives.
• 5-day work week, career growth opportunities, and access to global networks.
• Paid training, health coverage, and employee engagement activities.
• Recognition programs, language allowances, and additional benefits like medical leave, insurance, and training.

Fluency in Cantonese required. Never share bank or credit card details when applying. Report suspicious job ads.