Service Advisor

Tian Siang Premium Auto Sdn Bhd; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BMW dealership in Penang seeks a full-time Service Advisor to enhance customer experiences. This role involves delivering exceptional customer service, coordinating with the service team, and managing aftersales support. The ideal candidate has a customer-focused approach and relevant automotive industry experience.

Qualifications

• Experience with Aftersales support.
• Ability to manage multiple tasks and prioritize effectively.
• Relevant experience in the automotive industry is a plus.

Responsibilities

• Provide excellent customer service and address inquiries.
• Schedule service appointments and ensure customer satisfaction.
• Manage service records and documentation.

Skills

Customer-focused Service

Strong Communication

Problem-solving

Attention to Detail

Education

Bachelor's degree or equivalent qualification

Job description

Company Description

Tian Siang Premium Auto Butterworth is an authorized BMW dealership based in Penang, operating under the prestigious Tian Siang Group. We represent the BMW brand with pride and passion, delivering premium automotive experiences through exceptional customer service and technical excellence.

As a full-fledged BMW 4S centre (Sales, Service, Spare Parts & Systems), we provide a comprehensive range of services — from new and pre-owned vehicle sales to professional aftersales care, diagnostics, and BMW lifestyle offerings.

Role Description

This is a full-time on-site role for a Service Advisor located in Perai. The Service Advisor will be responsible for providing excellent customer service, including addressing customer inquiries and concerns, scheduling service appointments, and ensuring that customers receive timely and effective aftersales support. The role also involves coordinating with the service team to ensure customer satisfaction and managing service records and documentation.

Qualifications

• Customer-focused Service, Customer Satisfaction, and Customer Service skills
• Strong Communication skills
• Experience with Aftersales support
• Problem-solving skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Relevant experience in the automotive industry is a plus
• Bachelor's degree or equivalent qualification preferred