Service Advisor

Apple Autotech Sdn. Bhd.; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company is seeking a full-time Service Advisor in Puchong. This pivotal role requires providing exceptional service to clients, assessing vehicle needs, and ensuring smooth operation of the service center. Candidates should have automotive knowledge, strong communication skills, and a commitment to customer satisfaction.

Benefits

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Training Provided

Qualifications

• Minimum 2 years of experience as a Service Advisor or in a customer-facing role.
• Fresh graduates are welcome to apply.
• Commitment to providing exceptional customer service.

Responsibilities

• Greet and welcome customers, providing friendly and attentive service.
• Assess customer vehicle needs and recommend appropriate solutions.
• Maintain detailed records of all customer interactions.

Skills

Communication Skills

Problem-Solving

Customer Service

Automotive Knowledge

Education

Diploma

Tools

Automotive Software

Job description

Apple Autotech Sdn. Bhd. Hiring! Full Time Service Advisor in Selangor, Earn up to MYR 3,500

An excellent opportunity has opened up for a SERVICE ADVISOR to join the team at Apple Autotech, Jaecoo Dealer. As a customer-facing role, the Service Advisor will be responsible for providing exceptional service and support to our valued clients. This full-time position is crucial in ensuring the smooth operation of our auto repair and tyre services.

What we're looking for

• Minimum 2 years of experience as a Service Advisor or in a customer-facing role within the automotive industry
• Candidates must possess at least a Diploma
• Fresh graduates are welcome to apply
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Excellent problem-solving and decision-making abilities
• Sound technical knowledge of automotive repair and maintenance procedures
• Proficient in computer skills, including the use of automotive software and systems
• Commitment to providing exceptional customer service and a positive customer experience
• Flexibility to work in a fast-paced, dynamic environment

What you'll be doing

• Greet and welcome customers, providing friendly and attentive service
• Assess customer vehicle needs and recommend appropriate repair or maintenance solutions
• Prepare accurate estimates and work orders for vehicle services
• Liaise with the workshop team to ensure timely and high-quality completion of work
• Keep customers informed of the status of their vehicle throughout the repair process
• Handle customer inquiries, complaints, and concerns in a professional and responsive manner
• Maintain detailed records of all customer interactions and vehicle services
• Support the overall operations of the auto service center as needed
• Basic salary + Incentives
• Medical Claim

Additional Benefits

• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided

Customer Service | Automotive Knowledge | Communication Skills | Problem-Solving

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