SERVICE ADVISOR

YS Autoworld Sdn. Bhd.; Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Kuantan, Pahang is seeking a Service Advisor. You will be responsible for providing excellent customer service, scheduling appointments, and ensuring timely communication with customers regarding their vehicle status. Ideal candidates should have strong communication skills and a background in automotive services. Join us for a rewarding career with competitive pay and career advancement opportunities.

Benefits

Competitive salary

Opportunities for career advancement

Benefits supporting well-being and work-life balance

Qualifications

• Proven track record of delivering exceptional customer experiences.
• Ability to liaise effectively with customers and internal teams.
• Experience with automotive service management tools.
• Knowledge of vehicle maintenance and repair procedures.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet and welcome customers, understanding their service requirements.
• Provide accurate vehicle maintenance and repair information.
• Schedule service appointments based on customer needs.
• Communicate effectively with the workshop team for timely service.
• Update customers on the status of their vehicle.
• Handle inquiries and complaints professionally.
• Maintain detailed records of interactions and service activities.
• Suggest additional services or products for customer benefit.

Skills

Customer service skills

Strong communication

Automotive service management software

Vehicle maintenance knowledge

Problem-solving

Job description

Overview

• Greeting and welcoming customers, and understanding their service requirements
• Providing accurate information about vehicle maintenance and repair options
• Scheduling and coordinating service appointments to meet customer needs
• Effectively communicating with the workshop team to ensure timely service delivery
• Providing regular updates to customers on the status of their vehicle
• Handling customer inquiries and complaints in a professional and courteous manner
• Maintaining detailed records of all customer interactions and service activities
• Identifying and suggesting any additional services or products that could benefit the customer

What we\'re looking for

• Excellent customer service skills with a proven track record of delivering exceptional experiences
• Strong communication and interpersonal abilities, with the ability to liaise effectively with both customers and internal teams
• Proficiency in using automotive service management software and tools
• Familiarity with vehicle maintenance and repair procedures, with the ability to explain technical information in a clear and understandable manner
• Ability to work effectively in a fast-paced, deadline-driven environment
• A positive, enthusiastic, and solution-oriented approach to problem-solving

What we offer

At YS AUTOWORLD SDN. BHD.', we are committed to providing our employees with a rewarding and fulfilling work environment. As a Service Advisor, you will enjoy a competitive salary, opportunities for career advancement, and a range of benefits that support your overall well-being and work-life balance.

About us

YS AUTOWORLD SDN. BHD.' is a leading provider of automotive services in Kuantan, Pahang. With a strong focus on customer satisfaction, we pride ourselves on delivering high-quality repairs and maintenance services to our clients. Our team of skilled technicians and dedicated support staff work together to ensure that every customer leaves our workshop with a smile.

Apply now to join our team and be a part of our success story!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What\'s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years\' experience do you have as a service adviser?
• Do you have experience performing automotive vehicle services?
• Do you have customer service experience?
• How much notice are you required to give your current employer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.