Service Advisor

Trans Eurokars Pte Ltd.; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job description

Responsibilities

• Responsible for handling of customer’s complaint of their car including receiving customers’ cars and opening of Job Card
• Establishing and maintaining good working relationships with customers to encourage more repairs and up selling not forgetting to attain customer satisfaction and royalty
• Supporting the technicians in every area possible.
• Providing quotations when requested by customers and advise customers on the amount of time required
• Monitoring of recalls and campaigns to ensure that such recalls and campaigns are carried out whenever the car is in the workshop
• Establishing and maintaining team spirit and motivation
• To arrange chauffeur service to VIP guests, prospects and customers in Rolls-Royce vehicles as and when required.
• To deliver a definitive Rolls-Royce experience, the 'magic carpet ride', to clients or guests at all time; by paying close attention to detail and ensure high personal standards in appearance, behavior, attitude as well as planning ahead.
• To assist in picking up and delivering of customers’ Rolls-Royce cars to and from workshops.
• To ensure proper follow up on work in progress status to customers every day.
• To ensure proper follow up on back order parts and update customers on status.
• To ensure proper and detail recording of all cars when perform service reception at the car.
• To ensure proper handover of car to customers.
• To ensure all WIPs are closed in accordance to time frame.
• To assist in marketing events and activities when required.
• Other ad hoc jobs such as send car to wash bay, top up petrol, pick up guests from airport or other locations.
• Any other suitable duties assigned by the management from time to time.