SERVICE ADVISOR

Jobstreet Malaysia; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service company in Ipoh, Perak is seeking an experienced Service Advisor to be the primary liaison for customers. You will ensure exceptional customer service and technical expertise in vehicle servicing. Applicants should have at least 2 years of experience and strong communication skills. The company offers competitive salary, career development opportunities, and various performance incentives.

Benefits

Opportunities for career development

Ongoing training programs

Performance incentive RM600 - RM2000+

Annual increment

Annual Performance Bonus

Lunch provided

Punctuality allowance

Qualifications

• Minimum 2 years of experience as a Service Advisor or similar role.
• Strong technical knowledge of vehicle systems and diagnostics.
• Excellent communication and interpersonal skills.

Responsibilities

• Liaise between customers and the service department.
• Coordinate vehicle repairs and maintenance scheduling.
• Promote and sell additional services and parts.

Skills

Customer service

Technical knowledge of vehicle systems

Communication skills

Problem-solving skills

Interpersonal skills

Tools

Computerised job management systems

Job description

About the role

We are seeking a talented and experienced Service Advisor to join our team in Ipoh, Perak. As a full-time Service Advisor, you will be the key point of contact for our valued customers, providing exceptional customer service and technical expertise to ensure their vehicles are serviced to the highest standards.

What you'll be doing

• Serve as the primary liaison between customers and the service department
• Greet and welcome customers, assess their service needs, and provide accurate estimates
• Communicate openly with customers to understand their concerns and expectations
• Coordinate the scheduling and completion of all vehicle repairs and maintenance
• Ensure timely and high-quality service delivery, keeping customers informed of progress
• Promote and sell additional services and parts to enhance the customer experience
• Maintain detailed records of all customer interactions and service activities
• Assist with inventory management and ordering of necessary parts and supplies
• Contribute to the continuous improvement of service processes and customer satisfaction

What were looking for

• Minimum 2 years of experience as a Service Advisor or in a similar customer-facing role within the automotive industry
• Strong technical knowledge of vehicle systems and the ability to diagnose and troubleshoot issues
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and decision-making skills to handle customer inquiries and concerns effectively
• Proficient in using computerised job management and parts ordering systems
• Ability to work collaboratively within a team and contribute to the overall success of the service department
• A passion for providing exceptional customer service and a genuine interest in the automotive industry

What we offer

We are committed to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career development and advancement
• Ongoing training and skill development programs
• Performance incentive starting from RM600 up to RM2,000+ per month
• Annual increment
• Annual Performance Bonus
• Lunch provided
• Punctuality allowance