Service Advisor

JM Auto Gallery Sdn Bhd; Butterworth; On-site; MYR 100,000 - 150,000; Full time

Job summary

JM Auto Gallery Sdn Bhd is seeking a Full-Time Service Advisor to manage customer service interactions at their workshop. The role involves inspecting vehicles, creating service orders, and ensuring customer satisfaction throughout the vehicle service process. Applicants should have at least 1 year of relevant experience and strong communication skills.

Qualifications

• 1 year of relevant work experience required.
• Ability to resolve customer complaints effectively.
• Competence in raising Service Orders and invoices.

Responsibilities

• Receive and inspect customer vehicles for service.
• Provide detailed explanations for repairs and obtain approvals.
• Follow up with technicians and update customers about their vehicles.

Skills

Customer service

Technical understanding

Problem-solving

Job description

JM Auto Gallery Sdn Bhd is hiring a Full time Service Advisor role in Kampung Batin, Kedah. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
  • Monday: Morning
  • Tuesday: Morning
  • Wednesday: Morning
  • Thursday: Morning
  • Saturday: Morning
  • Sunday: Morning
• 1 year of relevant work experience required for this role
• Expected salary: RM1,700 - RM2,000 per month

Job description

1. Receive and Inspection customer vehicles for service or repair job and raise repair orders on systems.

2. Technically competent to understand the customer needs and requirements and accordingly raise Service Order.

3. Provide a detailed explanation and technical justification for additional repairs with cost estimation and obtain approval from customers,

4. Able to make every effort to resolve customer complaints and ensure the customer has a positive ownership experience with Auto Gallery group.

5. Regularly follow-up with Foreman or Technicians on the vehicles and update once the vehicle is ready and ensure the delivery of the vehicle at the promised time.

6. Create invoices on system and ensure receive payment correctly.