Senior WFM Manager - People Leader, Data-Driven

Agoda Company Pte. Ltd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Agoda Company Pte. Ltd. in Kuala Lumpur seeks a Senior Associate WFM Manager to lead the Workforce Management team and drive performance against KPIs.

You will coach, develop, and guide team members, build strong relationships with stakeholders, and ensure real-time support and escalation handling are aligned with the CEG objectives. As SME in WFM, you will analyze data from multiple sources, present insights, and partner with CEG GSV and operations to improve processes.

Qualifications

• High level written & verbal language/communication skills.
• Intermediate or above computer literacy (MS Excel particularly), high level problem solving / analytical reasoning skills.
• High level stakeholder management skills.

Responsibilities

• Lead WFM team and deliver against KPIs.
• Provide coaching and feedback to team members.
• Collaborate with CEG GSV and Operations teams to support WFM objectives.
• Prepare and present team performance data and insights.
• Partner with peers and stakeholders to drive process improvements.

Skills

Analytical thinking

Decision making

Communication

Flexibility

KPI management

Listening & influence

Process improvement

Reporting

Time management

Coaching

Team development

Operational planning

Training

Presentation

Team KPI management

People leadership

Tools

MS Excel

Job description

Agoda Company Pte. Ltd. in Kuala Lumpur seeks a Senior Associate WFM Manager to lead the Workforce Management team and drive performance against KPIs.

You will coach, develop, and guide team members, build strong relationships with stakeholders, and ensure real-time support and escalation handling are aligned with the CEG objectives. As SME in WFM, you will analyze data from multiple sources, present insights, and partner with CEG GSV and operations to improve processes.