Senior Warehouse Operation Manager (3PL)

YCH Group; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player in logistics is seeking a Senior Warehouse Operation Manager to lead strategic warehousing and logistics operations. This role involves overseeing multiple customer accounts, ensuring operational excellence, and implementing automation for efficiency. You will drive continuous improvement initiatives while maintaining high safety and compliance standards. The ideal candidate will have extensive experience in logistics management, strong leadership skills, and a proven track record in optimizing operations. Join a forward-thinking company that values innovation and teamwork, and play a key role in shaping the future of logistics.

Qualifications

• 8-10 years of experience in logistics with at least 5 years in leadership.
• Strong knowledge of WMS, TMS, and ERP systems.

Responsibilities

• Lead daily warehousing and logistics operations aligned with business objectives.
• Ensure operational KPIs are consistently met and drive process improvements.

Skills

Logistics Management

Warehouse Operations

Leadership

Problem Solving

Analytical Skills

Communication

Education

Bachelor’s Degree in Logistics

Bachelor’s Degree in Supply Chain

Bachelor’s Degree in Business Administration

Tools

Warehouse Management Systems (WMS)

Transportation Management Systems (TMS)

Enterprise Resource Planning (ERP)

Job description

Senior Warehouse Operation Manager (3PL)

Strategic Warehousing & Logistics Operations

Lead the planning and execution of daily warehousing and logistics operations in alignment with SOPs and business objectives.

Oversee multiple customer accounts, ensuring tailored service delivery, operational efficiency, and account-specific KPIs are consistently met.

Ensure achievement of key operational KPIs, including accuracy, lead time, throughput, and service levels.

Oversee system integrity by ensuring all inventory and transaction data is accurately and promptly updated.

Drive operational excellence through monitoring and continuous process improvement.

Lead the implementation of warehouse automation and digital solutions for greater efficiency.

Develop and maintain strong relationships with key customers, ensuring service excellence and timely issue resolution.

Act as the escalation point for customer complaints, driving root cause analysis and corrective actions.

Collaborate with commercial and customer service teams to align logistics execution with customer requirements.

Lead the preparation and presentation of operational reports and performance reviews for key clients.

Design and implement strategic initiatives to optimize warehousing and distribution efficiency, resource allocation, and cost structure.

Champion lean practices, workflow improvements, and system enhancements that reduce lead times and improve service delivery.

Lead cross-functional projects focused on scalability, automation, and operational sustainability.

Provide leadership, direction, and coaching to warehouse and logistics teams across multiple sites or regions.

Develop talent pipelines by identifying skill gaps, providing training, and promoting internal mobility and leadership development.

Foster a high-performance culture that embraces continuous improvement, accountability, and collaboration.

Ensure team structures and resource planning support business growth and seasonal demand variations.

Facility, Safety & Compliance Oversight

Ensure all facilities and equipment are maintained to high operational and safety standards.

Drive a culture of safety and compliance by enforcing company policies, conducting regular audits, and ensuring zero-incident operations.

Oversee the implementation of preventive maintenance programs and ensure adherence to workplace safety and regulatory requirements.

Maintain proper documentation, audit trails, and risk mitigation plans for operational activities.

Qualifications & Requirements

Bachelor’s Degree in Logistics, Supply Chain, Business Administration or related field.

Minimum 8–10 years of progressive experience in warehousing and logistics, with at least 5 years in a leadership role.

Proven track record in managing large-scale logistics operations and leading cross-functional teams.

Strong knowledge of WMS, TMS, and ERP systems.

Excellent leadership, communication, and problem-solving skills.

Strong analytical and financial acumen with experience in cost control and budgeting.

Additional Information

Expected salary to be added to your profile for insights.

Application questions include experience, qualifications, and salary expectations.

The YCH Group is a leading logistics management and supply-chain solutions provider in Asia, with a global presence and extensive expertise in 3PL services, aiming to build a borderless logistics superhighway.