Senior Vice President, TTS Ops Head - MYS Citibank Berhad

Citigroup Inc.; Kuala Lumpur; On-site; MYR 250,000 - 350,000; Full time

Job summary

A global financial services company based in Kuala Lumpur is seeking a Senior Vice President, TTS Ops Head. This role involves leading teams, developing strategies, ensuring compliance, and maintaining high-quality customer service. The ideal candidate has over 10 years of managerial experience and strong stakeholder management skills. Join us to make an impact and shape the future of financial operations.

Benefits

Wellness resources

Learning and development opportunities

Work-life balance initiatives

Qualifications

• 10+ years of experience in a people or functional line management role.
• Internal and external stakeholder management experience.
• Clear and concise written and verbal communication skills.

Responsibilities

• Lead multiple teams to execute business imperatives and deliver superior client experience.
• Develop and implement strategies for operations.
• Ensure compliance with regulatory changes and maintain controls.

Skills

Strong interpersonal skills

Relationship-building

Project management

Problem-solving

Education

Bachelor’s degree or equivalent experience

Master’s degree preferred

Job description

Overview

At Citi, we connect millions of people across cities and countries with a broad range of financial services and products for consumers, corporations, governments or institutions. Citi’s Treasury and Trade Solutions (TTS) provides global solutions to help clients drive their business forward while investing in innovation.

We’re currently looking for a high-caliber professional to join our team as Senior Vice President, TTS Ops Head - MYS Citibank Berhad (Internal Job Title: Cash & Trade Proc Group Manager - C14) based in Kuala Lumpur, Malaysia.

As part of our team, you’ll have access to resources to meet your needs and support for healthy decision-making and financial well-being. Examples of Citi programs include wellness resources, learning and development opportunities, and work-life balance initiatives.

The TTS Client Operations (CO) Head role is a critical position responsible for leading multiple teams through managers and regional partners, with the objective of executing business imperatives, delivering superior client experience, achieving financial and productivity targets, and implementing local, regional and global strategies.

In this role, you’re expected to:

• Actively engage with businesses and functions to provide strategic direction from a TTS Client Operations perspective
• Develop, implement and manage the strategy; monitor its effectiveness
• Plan for short- and long-term needs of the O&T organization related to human resources, client experience, processes, risk and controls
• Develop a senior, best-in-class direct staff team
• Establish succession planning and strong back-ups for all key/critical roles
• Lead and coordinate all operations functions, including oversight of outsourced processes, with a focus on efficiency and quality
• Maintain high-quality customer service through O&T processes and platforms and monitor customer satisfaction
• Align O&T resources with business requirements
• Explore and develop themes within O&T such as regionalization, straight-through processing and outsourcing
• Maintain a strong control and compliance environment adaptable to regulatory changes
• Proactively raise issues and address O&T issues through Corrective Action Plans (CAPs) and tracking
• Maintain permanent controls readiness and support satisfactory audits across auditable O&T entities
• Minimize operating losses through proactive risk and control processes
• Foster a positive working environment, measured by VOE and related indicators; monitor and reduce turnover
• Lead major programs and complex projects, including regulatory and business initiatives
• Manage outsourcing governance, including monitoring controls, quality, costs and data provision
• Take responsibility for local regulatory reporting and the Regulatory control matrix, implementing changes to laws affecting the business area
• Collaborate with country stakeholders to define an effective crisis management plan and ensure COB plan maintenance and testing
• Work with stakeholders to execute business and operations imperatives
• Resolve escalated issues and balance conflicting needs
• Collaborate with the ASEAN TTS Ops Cluster lead on cluster-level strategy execution
• Assess risk with a focus on Citi’s reputation and safeguarding clients and assets; drive compliance with laws and regulations; escalate and manage control issues; supervise others and uphold ethical standards

Qualifications and experience

• 10+ years of experience in a people or functional line management role
• Internal and external stakeholder management
• Clear and concise written and verbal communication
• Strong attention to detail and intermediate problem-solving skills
• Project management/execution and delivery experience
• Experience delivering results and meeting financial plans

Skills

• Strong interpersonal and relationship-building and influencing skills
• Ability to measurably improve cycle time and overall efficiency
• Ability to improve partner satisfaction with quality of service

Education

• Bachelor’s degree or equivalent experience; Master’s degree preferred

Competencies

• Ability to develop and sustain positive business partnerships with client, market and business accountability
• Exceptional organization and process management ability
• Customer orientation with a commitment to quality
• Strategic thinking

Working at Citi is a long-term career experience with opportunities to grow, contribute to communities and make an impact.

Take the next step in your career and apply for this role at Citi today https://jobs.citi.com/dei

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Job Family Group: Operations - Transaction Services

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Job Family: Cash Management

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Time Type: Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need accommodation to use our search tools or apply, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.